cannot activate rewards card

I received my Verizon rewards card 4 days ago and cannot activate it. I get a message 'we are unable to process your request' from the WEB site after I enter the card information. I get the same message when I call the 888 number. There is no way to speak to a person.

Re: cannot activate rewards card
Moderator Emeritus

Hi c62ip64,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.