cannot pay bill online
kofb
Newbie

for several months i have not been able to access or pay my bill online. i get email telling me it is due,then when i try to pay it says amount  N/A,and will not accept any payment. i paid online for over a year,then it just stopped working. have tried EVERYTHING!.even tried going back to paper bills. many phone calls,everybody helpfull,but no success I JUST WANT TO PAY MY BILL!!.

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23 Replies
LawrenceC
Moderator Emeritus

Hi kofb,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

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fcadenas
Newbie

ca`nt pay my bill online the page do not acept my password

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ElizabethS
Moderator Emeritus

Have you tried clearing your cache? And if that does not work, try a different browser.

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kofb
Newbie

have not heard from anyone! spent 11/2 hours on phone,with very helpful agents,but no luck. they said they would put in a repair ticket,but i still have heard nothing. i am pretty sure you would like me to pay my bill,but this is impossible! i pay online with many other accounts and have never had this problem. would you please tell me how to get back to getting billed by mail.

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LawrenceC
Moderator Emeritus

Hi kofb,

Have you gotten an email from the eCenter in response to your earlier post?  Please check your junk or spam folder.

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kofb
Newbie

i have heard nothing. i have checked spam repeatedly,but have seen no messages from verizon. just tonight,there was a  phone message that something on my account had changed. the message said that as a result of my contacting verizon,my account has been changed to ----------------. it did not say what my account had been changed to,only that i should change my password.

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LawrenceC
Moderator Emeritus

Hi kofb,

Let us know if the changes to your account now allow you to log into your account succcessfully.  If not, let us know and we will again send your issue to the eCenter.

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kofb
Newbie

i see no changes to my account,and i still cannot access my bill. still says cannot process at this tme and amount n/a.

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LawrenceC
Moderator Emeritus

Hi kofb,

We have let the team know your current situation.

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jmacdowell
Newbie

I am having a similar problem. I stopped receiving bills in October. Didn't occur to me until I got an email on January 5 of several past due bills. I have had no luck paying the bill. Last month, I signed on to my residential account and it was still the September bill showing, not the current amount. There is still an amount due ($150ish) but I'm reluctant to pay this way in case it is not properly credited. I reset my password via a Verizon Chat rep & nothing changed.

Today I cleared my cache and also tried with a different browser. No luck. My bill is now over $300. I need to pay!

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LawrenceC
Moderator Emeritus

Hi jmacdowell,

Sorry you are having difficulty with your online account. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

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kofb
Newbie

STILL have not heard anything!!!

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LawrenceC
Moderator Emeritus

Hi kofb,

Thanks for letting us know.  We are following up to have someone contact you.

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LawrenceC
Moderator Emeritus

Hi kofb,

Please check your Private Message Inbox. The icon is located at the top right of the page below the Search button.  It should look like this -->>

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pateljn1
Newbie

Hi,

I have exactly the same issue. I used to pay my bill online and for the last couple months I have not received any bills. I cannot even view or pay bill online. I tried calling verizon, they transfer me to another line and keep me holding for almost an hour.

I'll appreciate prompt help on this issue.

Thank you.

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ElizabethS
Moderator Emeritus

Have you cleared your cache, and if that did not work, tried a second browser?

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kofb
Newbie

i never saw any communication.that is my only email address. i get all other verizon info there,why not that one? i just received a bill notification, but i have no way to check what is paid and what i owe. this is beyond ridiculous! how do i get paper billing back?

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xactofluff1
Newbie

I also cannot pay my bill or review anynew bundles as my contract expires....Help anyone?

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LawrenceC
Moderator Emeritus

Hi xactofluff,

Please try clearing your browser cache and cookies and let us know if you still experience the problem.

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AndrewBorn
Newbie

I have been experiencing this exact same issue for months. It started around October 2014. I have spent hours on the phone with Verizon technical support with no resolution. I have been promised, multiple times, calls back about the issue. I have never received a call back.

Finally, about two months ago, I was able to switch back to paper billing (previously, I was not, and the agents said they could not). I received paper bills for maybe 3 months, but this month a bill has not arrived and I am still unable to pay the bill on my account because the amount due is N/A. Also, no past bills are visible on my account dashboard.

The account number displayed on the bottom left of my account screen is incorrect. It was apparently changed at the same time that my issue started. I had made no changes to my account - Verizon just suddenly changed the account number and online billing has not worked correctly since. At one point I was told that it might take 6 months for the correct account number to appear, and that there was not anything Verizon could do - I just had to wait. That was more than 6 months ago.

I have tried to register with the new account number and it says that my account already exists - but when I am redirected to that account the old account number still displays.

Very frustrated with this, and it is impossible to understand how Verizon is unable to resolve this problem after months and numerous phone calls.

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