is there any way to email contact a supervisor or someone with a brain at fios? i've been searching for some time and all i come up with is a page that does not load on the fio website. i'm stuck now waiting for a customer rep on chat, whilst they are all busy. what gives?
Verizon does not accept support requests via email.
You can either call, 1800Verizon, or contact them via twitter @verizonsupport
Twitter is not quite real time, but pretty responsive.