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live chat with verizon
azita1
Enthusiast - Level 1

It is hard to find live chat with Verizon

Tags (3)
1 Solution

Correct answers
Re: live chat with verizon
mw73
Enthusiast - Level 3

That is because verizon does not offer you the ability to chat with a real human. Your only option is to chat with an automated system, so basically it is worthless. Welcome to customer-no-service of verizon!

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Re: live chat with verizon
mw73
Enthusiast - Level 3

That is because verizon does not offer you the ability to chat with a real human. Your only option is to chat with an automated system, so basically it is worthless. Welcome to customer-no-service of verizon!

Re: live chat with verizon
bc110
Enthusiast - Level 1

Agree, this web site is terrible to navigate as well.  Very poorly laid out. 

Re: live chat with verizon
BJ45
Enthusiast - Level 1

You should research before answering or commenting on something! Yes, you absolutely can chat with a human being in the Verizon My Fios app, and I speak from experience! To those that would like a correct answer, the beginning of the chat process begins with an automated Verizon assistant so that it can determine which dept specifically you need to communicate with and then it connects you to a representative from that dept.

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Re: live chat with verizon
LawrenceC
Community Manager
Community Manager

As this thread is now two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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