looping on login to My verizon page
tns
Master - Level 2

Anyone else experience a non-stop loop on logon to the my verizon page?  After the first prompt for userid and password it doesn't even stop and wait for my response, but just seems to continue looping.

Forrtuately jumping to the forums works, but can get to the my verizon home page.

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1 Solution
tns
Master - Level 2

Looks like whatever was wrong was fixed overnight.

View solution in original post

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14 Replies
Hubrisnxs
Legend

did you try IE without add on's?  worked for me earlier.  

Also my 32 bit worked fine, but my 64 bit gave me problems (Internet explorer)  

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tns
Master - Level 2

Yes tried without addons.  Firefox and ie32 bit (on 64 bit machine) both currently fail to get to any of the my verizon pages.  I suspect something is down at least in my area (VHO5)

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tns
Master - Level 2

For what its worth it seems to passing thru one page indicating a err=1022  https://www22.verizon.com/foryourhome/MyAccount/ngen/upr/signin.aspx?err=1022

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Cyndera1
Enthusiast - Level 2

This is ridiculous. I am trying to pay my bill and the page is stuck in a loop on three(!) different browsers, the iPad and my phone. 

Seriously, that is unacceptable. 

I am aware that I can pay my bill otherwise (which I guess I will have to), but it would be nice if this got fixed ... it's downright poor customer service. 


Thanks. 

noisypilot
Newbie

Regardless of browser, unfortunately myverizon requires cookies to be enabled in order to login to various portions of the site.  Without the cookies, it loops (it's looking for some info that isn't there).  Whoever coded the site did a crappy job of error trapping to tell you what is going on.

EKJ

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Cyndera1
Enthusiast - Level 2

Cookies are enabled ... it's absolutely ridiculous. 

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josephius
Newbie

I'm getting the same, trying to pay a bill is not working but I cleared cache and was able to get to the myverizon site I think traffic is tremendous to slow them down this bad! Happy Holidays

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Tom-40
Newbie

Same issue across Chrome, IE and a couple machines.  Glad to know it is not just me.  Verizon is pretty smart about this stuff.  They will figure this out and get it fixed.  The last thing they want is everyone needing to call customer service.

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Cyndera1
Enthusiast - Level 2

Pretty smart in this case would be fire the coder and get it fixed. They want their money, right?

I am sorry to be so (word filter avoidance), but it's just not acceptable for such a large company. 

tns
Master - Level 2

Looks like whatever was wrong was fixed overnight.

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Mad31
Enthusiast - Level 1

I'm on a Mac, iPad and iPhone and still can't pay my bill or even check to see if my attempt at paying 3 days ago went through. Your programmer and systems analyst need to be FIRED!

TheWorldWonders
Enthusiast - Level 1

Seems to be looping constantly on me now as well.  Deleted all files/cookies in IE and tried again, no go.  IE with no addons, no go.  Downloaded Chrome and used it, same exact issue.  Account Change Verification again and again and again.  Seriously, who did they get to code this site?

goshenzen1
Enthusiast - Level 1

It is now March 2016 and mail sign in in continuous loop. Talked with "support" for an hour. Still not fixed. Did you ever get a solution?

LawrenceC
Moderator Emeritus

As this thread is now over four years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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