misleading door to door sales reps.
Enthusiast - Level 1

About 3 weeks ago a sale rep came to my door offerring service. He asked how much am I paiding for cable. I told him how much and he asked what services are prodived with those charges and I told him the services. He explain that he can give me the same channels and serivce with dvr. To make a long story short he laid out a package with price and told me that is a fees that I will be paying. He also said that he will be crediting the first month of service up to 150 dollars. Well I receive my first bill and there is no credit. I have called customer service and they said that he have no such offer going on and said to contact the sales rep. Which I did twice and even text the number he gave me no reply. Another issue is that I been having not so good services. My tv keeps on either freezing or the screen will go black for hours. I have techs come to my house run scans and say they see no problems. I am fed up now I feel mislead and lie too it's seems like everyone tells me onething and the other thing happens. I will like my credit that the door to door salemen honored or let me cancel my service with out no fine.  I need assitant ASAP !!!!

Re: misleading door to door sales reps.
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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