need to reach executive support
glee111
Newbie

I recently had my phone number i ported to AT&T after requesting that it NOT be ported, and have also received a winback offer that has apparently been changed without my consent. After numerous calls, and different answers to what can be done, I  just want one point of contact to resolve my issues.

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Re: need to reach executive support
KaLin
Khoros Partner
Khoros Partner

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.



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Re: need to reach executive support
Verizon_Support
Customer Service Rep

Since we have not heard back from you, we have closed out your private support case. If you still need assistance, feel free to post on your original thread. 

-Amanda_M 

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