no way to report downed Verizon Fios optic wire
aska1
Newbie

A Verizon Fios optical wire was knocked down and laying across mr driveway, very dangerous but there’s no way I could report the issue to Verizon. Neither their phone support nor chat is working. Can anyone help to escalate the situation to Verizon please?

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Re: no way to report downed Verizon Fios optic wire
jonjones1
Legend

http://www.vzdownwire.com

Or call your local police if hazardous.

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Re: no way to report downed Verizon Fios optic wire
jlquine
Newbie

the WORST customer facing website. I keep calling the # number they have on their website to call and they say they have to transfer me to the Fios department and then the call drops (if I have to be transferred, why is that the # you tell me to call?).  The chat feature does not work either. 

I tried the vzdownwire.com site, but there is no indication of when/if they will make it out.  

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Re: no way to report downed Verizon Fios optic wire
mongs1976
Newbie

I have the same problem, blocked my driveway. Their Chat service is not working neither the phones are going to the right person, totally frustrated and stranded.

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Re: no way to report downed Verizon Fios optic wire
tns2
Community Leader
Community Leader

You might do better twittering them @verizonsupport

Clearly their support lines are overwelmed.

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