poor customer service and retention policies

[mayswitchsoon]

Got a voice mail from some V representative wanting to help resolve my problem. Left her "name", a phone # with a NY area code  and a Case # . When I tried to reach her, the recording said that her voice mail was not set up. This could be a new reality show  if it weren't so pathetic for a giant COMMUNICATIONS company.

[DougVZ1]

Very sorry to hear that. I've asked the team to reach back out to you, explaining that you tried to call them back but couldn't leave a message.

[Travis_VZ]

Hello! Sorry you're having troubles. I have sent you a PM to assist with your concerns.

[mayswitchsoon]

sorry, what is a pm?  (phone message??)

[KH-OrnEsh1]

Please check your Private Message Inbox (PM).; It should look like this --

[mayswitchsoon]

On which page is the private message link found?

[ElizabethS]

Look in the upper right hand corner of this screen and you should see the gold envelope.

[Justin46]

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@mayswitchsoon wrote:

On which page is the private message link found?

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Every page here at the forums, in the upper right corner, just click on the envelope. I am not sure, but the envelope may not appear if you do not have Private Messaging turned on in your Profile, if you don't see the envelope go check.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

[mayswitchsoon]

Thank you for trying to assist me. PM envelop does not appear on top right corner. Could not find setting for it on account/profile page.

[Justin46]

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@mayswitchsoon wrote:

Thank you for trying to assist me. PM envelop does not appear on top right corner. Could not find setting for it on account/profile page.

---

When you go to your Preferences you don't see these options?

[mayswitchsoon]

Yesterday's voice mail farce was repeated today.

[Dissatisfieduser]

On 11/8 I purchased a Samsung 5. There are 4 of us on the plan and we all got new phones and a new plan.  It felt a little like we were getting taken.  Little did I know that Verizon could care about existing customers.  It would have been cheaper to drop them for a couple of months and come back as a new customer.  The biggest issue is the Samsung 5 failed on 11/25 or 11/26.  I did not realize it had failed until it did it 3 more times.  Today I wwent to the store to get it exchanged.  No dice it is outside 14 days.  Now I have to wait until sometime next week to get a new phone.  They couldn't say for sure when I would get it.  At the store for 2 hours to get a replacement set up.  The store people were good they could have told me to go home and call the 800 number.  Then I would have been on hold for over 1/2 hour to get the first person and then had to do what the tech said to try and fix it which wiped all the contacts. So now I have degfraded phone capabilities and intermittant loss of use.

Verizon has made it clear they don't car about athis long term customer.  Next time around we will be looking.

[ElizabethS]

These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless Community at http://community.verizonwireless.com/

[ElizabethS]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.