poor customer service and retention policies

[mayswitchsoon]

Got a voice mail from some V representative wanting to help resolve my problem. Left her "name", a phone # with a NY area code  and a Case # . When I tried to reach her, the recording said that her voice mail was not set up. This could be a new reality show  if it weren't so pathetic for a giant COMMUNICATIONS company.

[DougVZ1]

Very sorry to hear that. I've asked the team to reach back out to you, explaining that you tried to call them back but couldn't leave a message.

[Travis_VZ]

Hello! Sorry you're having troubles. I have sent you a PM to assist with your concerns.

[mayswitchsoon]

sorry, what is a pm?  (phone message??)

[KH-OrnEsh1]

Please check your Private Message Inbox (PM).; It should look like this --

[mayswitchsoon]

On which page is the private message link found?

[ElizabethS]

Look in the upper right hand corner of this screen and you should see the gold envelope.

[Justin46]

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@mayswitchsoon wrote:

On which page is the private message link found?

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Every page here at the forums, in the upper right corner, just click on the envelope. I am not sure, but the envelope may not appear if you do not have Private Messaging turned on in your Profile, if you don't see the envelope go check.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

[mayswitchsoon]

Thank you for trying to assist me. PM envelop does not appear on top right corner. Could not find setting for it on account/profile page.

[mayswitchsoon]

Yesterday's voice mail farce was repeated today.