probs with a new lines friends and family

Recently added a line for our grand daughter. When she put in her phone numbers for her family and friends, it sent a message that we as account owners had to authorize her additions. NO where in our page has it showed anything. I have gone to the local store here and they have never heard of such a thing. We just want her phone to have the circle numbers so she doesn't go over the minuets. Where is ALTER when ya need them! LOL   was alter customers for 6 yrs.   Hope some one can help here!! Thanks

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