{"STATUS":"ERROR", "DETAILS":"missing vz_jwt"} redeeming git card urgent

Whenever I try to redeem my $200 promotional giftcard, I receive the error message: {"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}. I have called verizon twice about this already, both times I was told the issue would essentially resolve itself by giving it time, or that I would be emailed my giftcard. I would like it redeemed before the offer expires. 

Re: {"STATUS":"ERROR", "DETAILS":"missing vz_jwt"} redeeming
Moderator Emeritus

Hi ajchicago,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.