I had my router/modem installed a few weeks back and the technician told me that if I allowed him to mount the modem to my wall he would waive my rental fee. Fastforward to now, I receive my monthly bill and the rental fee is still on there. I've called Verizon and just get no where with them. I've searched the forum and I see I'm not the only one having this issue. If Verizon doesn't honor what their technicians say, then they better make sure they hire better employees in the future. I was fine with paying the monthly fee, but don't tell me you'll waive it and then expect me to pay for it again and then deny that your technician brought it up in the first place.
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