I just had the worst customer service experience of my life with the manager, "Byron", of the billing department. Basically i was told no and the problem initially was my hardware. I was charged a trip charge of almost $150 and still dont have internet to my whole home, because i must buy a router of my own and install. I have a large home and need a 8 port router of which verizon does not offer. But i was offered to discount the trip charge off my bill if i bought one of verizons 4 port routers which would not support my whole home and i needed to install it or incur another charge. How is this fair or just. I should have been offered upon initial setup of services a verizon router. i hope someone can go back and hear how loud this manager got with me, i to got loud but because he was not listening and just wanted to talk over me. I have never been so disappointed by someone in customer services behavior and or the service that is being provided to my home. i am ready to quit you guys, and to share my experience with every home i go to, as i am in the home repair business and visit atleast a 100 homes a month.
so discouraged with you guys, i feel like you guys think you are the tv/internet mafia
You can use Verizon's router and an 8 port switch. You can use the Verizon router for wifi and run 1 ethernet cable from the router to an 8 port switch and plug all your home's ethernet lines into the switch.
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