rude and unsupportive customer service in billing department

I just had the worst customer service experience of my life with the manager, "Byron", of the billing department. Basically i was told no and the problem initially was my hardware. I was charged a trip charge of almost $150 and still dont have internet to my whole home, because i must buy a router of my own and install. I have a large home and need a 8 port router of which verizon does not offer. But i was offered to discount the trip charge off my bill if i bought one of verizons 4 port routers which would not support my whole home and i needed to install it or incur another charge. How is this fair or just. I should have been offered upon initial setup of services a verizon router. i hope someone can go back and hear how loud this manager got with me, i to got loud but because he was not listening and just wanted to talk over me. I have never been so disappointed by someone in customer services behavior and or the service that is being provided to my home. i am ready to quit you guys, and to share my experience with every home i go to, as i am in the home repair business and visit atleast a 100 homes a month. 

so discouraged with you guys, i feel like you guys think you are the tv/internet mafia

Re: rude and unsupportive customer service in billing department
Master - Level 1

You can use Verizon's router and an 8 port switch. You can use the Verizon router for wifi and run 1 ethernet cable from the router to an 8 port switch and plug all your home's ethernet lines into the switch.

Re: rude and unsupportive customer service in billing department

Hi henson672,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.