sagging cable line

The line in my backyard (between 2 utility poles) is touching the garage roof. Someone came over to fix it but said since it wasn't attached to my house he wasn't the right guy. He gave me a ticket # and said he would send over the right guy. No one ever came or got in touch.

Can someone help? Thanks.

Re: sagging cable line
Moderator Emeritus

Hi RZcat,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.