service issues

since the last time I pressed 1, I have been on hold for 40 minutes.  So...I'm trying this.

In July we changed to Verizon.  The installation guy drilled through our electric line.  {edited for privacy}, our rep in this area, informed me that all repairs had to be completed at our expense first.  After that we were to submit receipts so that he could begin the refund process.

On Dec. 7th, I contacted him by email to let him know that receipts were all in and he should get the reimbursement in gear.  NO RESPONSE was received at all.

I attempted to email again on Dec. 26 and received a vacation response.

I attempted to call the guy who is handling Mr. Roy's customer service issues while he's enjoying his vacation.  That guys mailbox is full.

Then I attempted to phone customer service (HA).  After the first 40 minute hold the call was answered.  The girl said she could help...please hold for a moment.  20 more minutes on hold.  The lady answered and the call mysteriously disconnected about 3 sentences into my report.  I wonder if the call carrier is verizon....hmm?

I thought I was happier with Verizon.  Not so sure any more.

Hopefully someone will respond to this last ditch effort on my part.  This is very disappointing

J Todd

Newark DE

Re: service issues
Moderator Emeritus

Hi judit,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.