tech support
jkottman
Enthusiast - Level 1

called tech support to get help figuring out why my laptop won't connect to internet using hotspot on phone. they insisted something was wrong with laptop and that it was not an apple problem!! what a joke! i finally used google to discover i had to do a network reset and poof! problem solved. 

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Re: tech support
jav6
Champion - Level 3

@jkottman wrote:

called tech support to get help figuring out why my laptop won't connect to internet using hotspot on phone. they insisted something was wrong with laptop and that it was not an apple problem!! what a joke! i finally used google to discover i had to do a network reset and poof! problem solved. 


I would think restarting your phone does a network reset, but maybe not.  Not all level-1 agents taking customer support calls have the skills/expertise nor tools available for detailed troubleshooting.

...Just another VZW customer...trying to offer some assistance...
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