unable to redeem amazon prime promo

I have not been able to redeem my Amazon Prime and have not received any emails that I have received. I have tried the Chat Support no one was able to help.   It is extremely frustrating that this reward is offered however, cannot be redeemed as it seems like several people are having the same issue.  Can someone please help me resolve this issue and allow me to redeem the reward that was offered.

Re: unable to redeem amazon prime promo
Moderator Emeritus

Hi cylb,

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.