unable to redeem smart plug and alexa fios.

I got the fios internet plan that gives a free smart plug and alexa. I got the email today telling me to redeem it but when I click the link there's an error.

Re: unable to redeem smart plug and alexa fios.
Moderator Emeritus

Hi fioshelppls,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.