unable to redeem verizon $100 gift card

Hi, there!

I've received two emails to redeem my $100 gift card but the app and the site just bring me to a general account overview.  Please help me fix this issue....

Re: unable to redeem verizon $100 gift card
Moderator Emeritus

Hi thestufford,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.