There is a tree within the easement of my home that has large branches laying and bending utility wires. I have called the power company and there powered lines are on the other side of the road. I chat with a Verizon rep and she seemed very confused thinking it was the service to my house (although I explicitly said this was NOT the case ). She said a Service Tech would be out Sunday; no one showed up. I am in a bind here, tree companies won't touch the branches because they're laying on wires and Verizon says they don't remove wires. These Verizon wires serve multiple communities and neighborhoods. How would Verizon handle this if a tree comes down and knocks out service to hundreds of people? It sounds as if Verizon only cares about the immediate, not the preventative approach...
Hi @vstevenson3
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
