We recently had a network outage in our area. At first I thought my computer had a virus, it would not download. The next day I called because our phones were crackly and downloads were still extremely slow ... was told I needed new equipment .... thankfully a resident in our area posted a day later on Facebook their Verizon was messed up ....it was a Network problem. We had issues for 5 days and Verizon is only willing to credit me for 2 since they go by your calls. Verizon knows who was out and for how long .... sad they are trying to nickle and dime customers and save themselves a buck .... we have had Verizon 17 years and that’s how they treat you .... Comcast is starting to look attractive.