Are Verizon Mail Servers Slow?

[paolojd]

Going to www.verizon.net is a nightmare lately.  I enter my login name and password, and it takes forever to get to my inbox, and navigating around webmail from opening messages, deleting and every other function takes an inordinate amount of time.  This is unacceptable.  I checked the router speed and all is within specifications for my grade of service.  Other websites load in a more timely fashion.

[Frostokovich]

I'm wondering the same as the subject line.  Lately finding it inordinately slow to SEND mail. Receiving it seems to work fine; but last night I almost could not send mail--repeatedly timing out while the SMTP hung at "Contacting Server."   Is anyone else experiencing this? Know if it's a Verizon server glitch, or is this a single-user issue?

Navigating my way through Verizon's support system in order to try--from the web site--to send a support email was a walk through a minefield, and finally when I had typed in a message, I was required to pick a "subtopic" for my email, and that little darling of a pulldown menu seems to be a shell game, because I picked Technical Support and was whisked away to some other location, my already written email report was wiped out, and I gave up.  Dear Verizon: Don't stick me on a page where I'm writing an email to your tech support people and stick in a subcategory that will wipe it all out.  Nobody likes an exploding cigar.

Verizon's standard response seems to be "Shut off the Router, wait 45 seconds, start it up again."  Which, I imagine, is what I'll try next.

[paolojd]

I tried resetting the router - no help.

[SoFrusterated]

We have been having the same problems for about 4 days.  Seems to be the worst in the evening.  While the internet connection is fine, I keep getting connection timeouts from Verizon Webmail & it is very hard to reconnect.  Any suggestions??

[jzarg]

why are there no answers to this?

This is exactly what has been going on all week, and it is very frustrating. Web connection is fine, but the mail won't go through. Or slow, or delayed,,, this is a pain, it is almost impossible to get onto the verizon.net site to even check if there is a problem at this level.

If there are no answers here, where can we find a solution?

and yes, I have rest the router, did that days ago, didn't help at all.

thanks

[paolojd]

Agree 100%.  Last night was a bit better.  I was able to get my mail relatively quickly.  I think that part of the problem with their webmail set up is that it is too complicated.  They need to make it simpler.  Why for instance can't we reply to a message right from the message list?  We have to first open the message, and then wait for it to load if it has a lot of attachments, and then only after the download are you able to reply or forward.  Also, I notice that if you start to populate the TO field in a forward too soon, it gets reset as the original message continues to download.  This is a royal pain in the neck.  For crying out loud.  Don't they have people at Verizon who test these things, and notice that the behavior of the system sometimes does not make sense, and then write up an internal problem report, and have it fixed in a  timely manner?   Is no one at Verizon paying any attention to the user experience?  By the way, some people have complained that new windows get opened when performing certain actions.  This is not necessarily a bad thing, because once you finish with that action, you can quickly go back to the original page, say the message list, instead of having to wait for it to reload.  Another thing is that I can't access my contacts while composing.  My only choice is to type a character or two and see what suggestions come up.  If one has a lot of contacts, this is not very efficient becasue it requires some level of memorization of the contacts, and it is very easy to overlook some contacts.

Sorry for the rant, but this is very frustrating.

[jzarg]

ok,, it is evening again, and i cant send mail. I use Thunderbird, never had a problem, when I do, i can always tell when it is verizon's problem, i also use IncrediMail, and again, the problem is verizon,,, i know I am not the only person dealing with this, and yet, verizon seems to ignore the issue.

I have considered using new email, i still dont understand why it doesn't affect my internet service, just mail, but changing email is such a major issue,,, this is my main account! help!

Never have i had a problem so consistent like this week!

[Holly1]

We are having the same problem. We are in Baltimore County Maryland. This has  been going on for too long now. I would suggest that anyone with this problem to go to Feedback at the top of the Email page (when you finally do get into your email) and make a comment there. Maybe if enough people comment there, they will take notice because they don't evidently read the  Community.Forum. I did mention the  complaints in the Email part of the forum on my feedback comment. They better do something soon or they will be losing customers.

Holly1

[topdog]

The programmers are working on the E mail pages.  This is what is slowing things down.  Just be patient and try a little later and you will find that all is back to normal.   If you go to the new E mail page, you will see that it has changed and for the better!!!

[paolojd]

I'm afraid to go to the new page.  God knows what convoluted mess that is.  The devil you know is sometimes better than the devil you don't know.  And programmers shouldn't be working on the system in real time unless there is a critical failure, and then that can usually be remedied by falling back to the last stable version.  What ever happened to planning features, testing them and then only after they meet the quality criteria, do they make their way into the public release.  I have years of management experience in developmnet, testing, CM, and QA to know that what we're seeing is symptomatic of poor development practices.

[spacedebris]

Verizon Web mail servers are always slow. have been for years. They've been especially bad lately.

So change to a email client software and solve the problem. Any POP3 compatible software (nearly every email client made) will work with Verizon email and be MUCH faster and MUCH more reliable.

Outlook, Outlook express, Windows Mail, Thunderbird, Mac Mail, Incredimail just to name a few. All will be much faster, much more customizable, most have spam filters, no timeouts while writing an email, and much more reliable.

[Catemaco]

"So change to a email client software and solve the problem."

Nice idea, but I'm using Outlook Express and I've been having similar problems the last few days.  There is definitely something wrong with Verizon's mail servers. 

The question I have is - Why the hell can't they have an "Outages" page, where they post notices of ongoing and upcoming maintenance, changes, outages, etc.?  Trying to find out any useful information on their web site is impossible. 

[Justin46]

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@Catemaco wrote:

"So change to a email client software and solve the problem."

Nice idea, but I'm using Outlook Express and I've been having similar problems the last few days.  There is definitely something wrong with Verizon's mail servers. 

The question I have is - Why the hell can't they have an "Outages" page, where they post notices of ongoing and upcoming maintenance, changes, outages, etc.?  Trying to find out any useful information on their web site is impossible. 

---

To address your last item first, several of us here are trying very hard to get Verizon to maintain a "System Status" set of pages. Several years ago they did; here is the link to the status pages (they still exist, just aren't being maintained):

http://wapp.verizon.net/systemstatus/status.asp

Hopefully we are going to be successful and if so, we will be sure to make forum members aware of it.

As to your issues with email servers being slow, I have to say I don't see it. Sending, receiving, checking for mail, etc, works just fine, excellent performance (I do not use Outlook Express, I used to, but I am now on Windows 7 and use Windows Live Mail, which is very similar to OE). No duplicate emails or anything wrong. My webmail access also is working just fine, performs well.

My suspicion is that it is a geographic problem; the server(s) you are primarily directed to, probably due to where you are located, may be having problems, but the server(s) I happen to use are working just fine. Just a guess on my part, and I think the only way you are going to get it fixed is to just wait it out, or call the FSC (or use chat) every day, or even more frequently.

Sorry I don't have more to offer.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7.1, Build 09.97
Keller, TX 76248

[paolojd]

Thanks for the suggestion.  I'm sure other less sophisticated users can benefit from it.  However, I ordinarily do use a client, but but due to an equipment problem I am using someone else's pc, so webmail is it until I get things reassembled.  That point aside, avoiding the problem is not the answer.  The issue here is Verizon's complete lack of comapssion for the user.  The webmail system is a mess, starting with the software, and ending with the equipment, and of course management in general.