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Can't Upgrade online and/or Checkout with items in Cart

mharv1525
Newbie
‎09-01-2020 02:38 PM

Like others who have posted here, I can't get to the Upgrade & Renewal Center at Verizon Central.  I always get the message:

We're sorry.
We are experiencing a temporary problem and can't continue your order at this time.

Please try again later.

Or, if you need immediate assistance, you can call your Verizon local business office.

It's been like this whenever I've checked over the last several months.  How do people get this fixed?

1 person had this problem.
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LawrenceC
Moderator Emeritus
‎09-01-2020 04:09 PM

Hi mharv1525,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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