I have been trying to redeem my reward for a month now. When I click on the $150 reward, it says "Sorry. We could not find a matching record for the account information provided." How can I figure this out?
Hi @rjs107
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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