Can’t redeem Xbox gift card

[ProjectFuhr]

• “The requested URL was not found in this server.” I’ve tried redeeming the past 3 days. Nothing. I promised my son a game with this card, we’re very upset. 

[LawrenceC]

Hi ProjectFuhr,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.