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Can’t redeem gift card offer

Kvnrly
Enthusiast - Level 1
‎02-08-2023 05:31 PM

Hi,

I have a $100 gift card offer from Fios Home that is available to redeem. Every time I follow the links to redeem, I get the error below and can’t actually make any progress on this. When I return to the offer page, there are not any offers listed there. 

Please note that if your service was installed within the last 24-48 hours, our system may not yet be updated with your new account information. Please wait 24-48 hours, then log back into My Verizon and click on the "Fios Welcome Bonus" link to complete the registration of your card or check your card shipping status.

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An Accepted Solution is available for this post.
kh-gary
Moderator Emeritus
‎02-08-2023 05:51 PM

Hi Kvnrly,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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