Am having tremendous difficulty with Verizon customer service. I switched over in late October 2017 and it's been a nightmare ever since. My initial order was incorrect and did not include DVRs. After contacting Fios, they made changes but I had to disconnect boxes myself and return them to the store. They told me to return one, when I actually needed to return all three, resulting in two separate trips to the store. And I am still getting reminders to return my equipment. I was so frustrated that I requested a partial refund on my $100 installation fee. Fios refused.
Billing has been awful, I have to call every month to have them adjust my bill because I'm getting charged for the wrong services.
Another issue is that I was never told that I could get a refund on my prior service termination fee. I called today only to find out that it was 2 weeks beyond the window for the credit. Under the circumstances, I asked if they could make an exception. Of course I was denied.
My experience with Customer service has been immensely disappointing. I want to escalate my complaint but was told I had to write a letter ! This is ridiculous, there has to be someone with authority I can speak with.
This issue has been escalated to a Verizon agent.
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