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Hi scott21850,
Just a friendly reminder, this is a forum where users help other users.
It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via email or live chat at:
http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.
AnnieS
