Email account wont log in: One account stops working suddenly

[jarg]

My primary email account will not take my password on my Samsung Note 2 or Outlook on my desktop PC.

Noticed this morning when my Samsung note popped up a message telling me the password was wrong.

My sub accounts are fine and can get email.

I can log in to MyVERIZON.COM and being paranoid I went ahead and changed my password.

Still cannot login after password change, and whilst trying the verizon webmail page I noticed it doesnt even load.  Returns some SQL garbage and not an HTTP error code.

Possible reasons:

The 'broken' email account is the oldest (2009) so I am thinking that perhaps there was a server failure and the backup for that account is on a tape backup and just hasnt been restored yet. Thus the reason my newer sub accounts apear to function normally.

Have the port numbers changed again?

Here is what I curently use.

outgoing.verizon.net   |using  SMTP = 465

incoming.verizon.net  | using POP3= 995

Of course that wouldnt explain why one account stopped working suddenly.

[tns2]

---

@tb5663 wrote:

Receiving this message for web email;

{"res":{},"error":{"code":"3002","msg":"3002"}}

please fix. there is no on-line support for this message

---

At least some of the Email  servers appear to really be down this morning.  Some have reported their primary accounts not working but sub accounts working.

But advise you post on a different thread as this one is old.

[Holly1]

I'm a subaccount holder and I'm getting my email--no error,but the primary account holder is not. However, my computer is Windows Vista and I have IE9. The primary account holder has Windows XP and IE8. Hope this helps someone fix the problem.

Holly

[tns2]

---

@Holly1 wrote:

I'm a subaccount holder and I'm getting my email--no error,but the primary account holder is not. However, my computer is Windows Vista and I have IE9. The primary account holder has Windows XP and IE8. Hope this helps someone fix the problem.

Holly

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I suspect its some but not all Verizon servers.  For example I have two seperate Verizon accounts and the one in NY works and the one in FL does not. 

Its not WINDOWS or IE version related.  I don't normally use WEBMAIL (but did to check if that was a way around the problem.  It isn't) but use a email client.

[JJ142]

My experience on these boards has been that someone from Verizon will eventually respond to our collective problem.     

[ckrusen]

".... someone from Verizon will eventually respond ..."

==============

That's a great business plan

</sarcasm>

[ravenhead]

same in Bmore - {"res":{},"error":{"code":"3002","msg":"3002"}}

[ravenhead]

using their automated help person is a joke

[paulbrna991]

{"res":{},"error":{"code":"3002","msg":"3002"}}

This is the result of attempting to check my verizon.net email.

[bonibee11]

Same here. Staten Island, NY

[Benjamins1]

Same error here trying to login to my webmail.

I am in Northeast PA, up near NY border.

An awful storm blew through here yesterday afternoon - but it was working last night after the storm.

[Benjamins1]

Hey-

I just noticed the time stamp of my post. What time zone are they using on this forum? I posted after 8:30 AM EST.

Wondered what folks were doing posting so early this morning. 

[hallrk]

Mine is down too. I amtrying to acces from work in DC. It's been that way since early this morning.

{"res":{},"error":{"code":"3002","msg":"3002"}}

[KaLin]

Merged with original topic

[djbilo1]

There appears to be an email outage at this time.  A notice posted elsewhere in the site says to retry in an hour.  I live chatted a while ago and got a similar answer.

[moegriff]

same here - Revere, MA

[wmjoca]

Same here

[smdoc27]

We are having the same issue in Virginia Beach

[flbeachgal]

Same here in FL - has been going on for several hourse now - why isn't Verizon fixing this?

{"res":{},"error":{"code":"3002","msg":"3002"}}

[blegs38552]

See my separate post - I am having the same problem on one of my sub-accounts. My main email account and another sub-account are working fine, at least on the web.

[tluvsherjb]

Same here in Maryland!

But I had my friend log into her's and she was able.  Strange!

{"res":{},"error":{"code":"3002","msg":"3002"}}

[topdog]

We have the same problem using Windows XP and Explorer 8.