An Accepted Solution is available for this post.

Email folders disappeared after upgrading to Windows 10

kblily
Newbie
‎08-04-2015 02:13 PM

After upgrading to Windows 10 (and using Edge rather than IE), all of the folders etc. on the left side of my Verizon email disappeared.  I can move emails to folders but I can't see the folders.  Does anyone know how to fix?

Reply
29 Replies
An Accepted Solution is available for this post.
eschrom
Newbie
‎08-05-2015 03:38 PM

Thanks for posting. I'm having exactly the same problem. Verizon's email web page is not ready for W10 I suspect.

BTW, when using IE it's even worse, nothing but a header and blankness.

0 Likes
Reply
An Accepted Solution is available for this post.
CharlieTiger
Newbie
In response to eschrom
‎08-05-2015 08:17 PM

I have the same problem.  I tried Firefox and it works OK.

0 Likes
Reply
An Accepted Solution is available for this post.
Tony_Stone1
Enthusiast - Level 1
In response to eschrom
‎08-06-2015 01:27 PM

I have the same problem.  Safari works.

0 Likes
Reply
An Accepted Solution is available for this post.
Mannings
Enthusiast - Level 2
‎08-07-2015 03:33 PM

I upgraded OS today to Windows 10. Same issue as previously noted, Header and then blank screen. Has anyone found a solution?

0 Likes
Reply
An Accepted Solution is available for this post.
cruzdi
Newbie
In response to Mannings
‎08-07-2015 11:50 PM

I have the same problem

0 Likes
Reply
An Accepted Solution is available for this post.
caset1
Enthusiast - Level 1
In response to Mannings
‎08-08-2015 08:04 AM

Using Windows 10 with Edge, my folder pane in Verizon Netmail also disappeared, but I can at least see emails. 

Using the old Internet Explorer with Windows 10, my emails were blank too.  However, adding the Verizon website to Compatibility mode up under tools saved the day.  Now we just need Verizon to fix their site for Edge.

Reply
An Accepted Solution is available for this post.
tns2
Community Leader
Community Leader
In response to caset1
‎08-08-2015 08:51 AM

Might be Verizon's problem or may be Microsoft's  Its hard to tell.

0 Likes
Reply
An Accepted Solution is available for this post.
ibashore
Newbie
In response to tns2
‎08-26-2015 06:58 AM

I can't get my Verizon account to come up when I go to "Mail"    It shows my sign in name, but nothing will come up when I try to check the inbox.  Help!!!

0 Likes
Reply
An Accepted Solution is available for this post.
tns2
Community Leader
Community Leader
In response to ibashore
‎09-03-2015 01:31 PM

Internet Explorer read previous post about compatibility mode.

Edge, As far as I have seen reported only the items in the left column are missing, which does include folders etc.

0 Likes
Reply
An Accepted Solution is available for this post.
90248
Newbie
In response to caset1
‎08-09-2015 02:53 PM
WAS HAVING THE SAME PROBLEM, BUT YOUR COMMENT ON THE TOPIC WORKED. THANKS FOR SAVING THE DAY.
0 Likes
Reply
An Accepted Solution is available for this post.
JIME2
Newbie
‎08-10-2015 10:10 AM

When I access my verizon e-mail using Edge I can not view the Spam folder

0 Likes
Reply
An Accepted Solution is available for this post.
neims
Newbie
In response to JIME2
‎08-26-2015 08:26 AM

can not seemy folders after downloading windows 10.

0 Likes
Reply
An Accepted Solution is available for this post.
58gibby
Enthusiast - Level 2
‎08-12-2015 05:07 AM

When getting email thru Microsoft Edge the folders section on left side is missing. When using Open with Internet Explorer works fine. Any fix? 

0 Likes
Reply
An Accepted Solution is available for this post.
ksterz
Enthusiast - Level 1
In response to 58gibby
‎08-12-2015 06:53 AM

I haven't got the left column either.  Now I can't get it through internet explorer either.  All I get is the banner and not my emails.  Does Verizon even read these forums?  This is the second forum that I have run across with people having this problem.  I am getting fed up with this problem.  So if I accidently erase an email I have to go get my tablet and resend the email to myself.  I managed to send an email from one of the headings, but everything else is gone, so I can't retreive messages from my folders.  VERIZON FIX THE PROBLEM, NOW!!!!!!!!

0 Likes
Reply
An Accepted Solution is available for this post.
tns2
Community Leader
Community Leader
In response to ksterz
‎08-12-2015 09:48 AM

Internet explorer needs to have Compatibilty mode turned on to work with Webmail.

Its not clear if theis is a Verizon problem or a Microsoft problem.

Note that there is already existing threads about this.

THESE ARE PEER TO PEER FORUMS.  Verizon will not pay attention to your request to fix this unless you directly contact them.  That being said, they are probably aware of the problem.

Reply
An Accepted Solution is available for this post.
SJBinMD
Enthusiast - Level 2
In response to tns2
‎08-14-2015 01:41 PM
Thank you. Turning ON Compatibility mode corrected the display of Verizon eMail in I.E. 11, but did NOT help with Microsoft Edge. In fact I can't even find a setting for Compatibility in Edge. Does anyone have a solution to this issue in Microsoft Edge?
0 Likes
Reply
An Accepted Solution is available for this post.
SJBinMD
Enthusiast - Level 2
‎08-12-2015 08:06 PM

A VZ DSL Tech told me last week to use Google Chrome or another browser (other than I.E. 11) since I Upgraded to WINDOWS 10 on Aug 3.  I think he said this issue also affects FiOS users.

 

In I.E. 11, I see NO Folders on left, and NO New eMails.  Only page headers.

In MICROSOFT's new EDGE, the Folders are missing on the LEFT but the NEW eMails show.

 

The VZ Tech said VZ know about this issue but that VZ cannot resolve it.  It is a MICROSOFT issue.  My hunch is that IF IT IS a MICROSOFT issue, a "FIX" will come out in a WINDOWS 10 UPDATE.  The VZ Tech could NOT give me a time frame.  So for now, I use CHROME to check my VZ Email.  I've read posts where some are able to use Firefox.

 

Best wishes.

0 Likes
Reply
An Accepted Solution is available for this post.
58gibby
Enthusiast - Level 2
In response to SJBinMD
‎09-09-2015 04:38 AM

Working as of this morning 9/9

0 Likes
Reply
An Accepted Solution is available for this post.
ronbon2
Enthusiast - Level 3
In response to 58gibby
‎09-10-2015 01:36 PM

I have not upgraded and last night my folders disappeared. What now?

0 Likes
Reply
An Accepted Solution is available for this post.
tns2
Community Leader
Community Leader
In response to ronbon2
‎09-11-2015 04:32 AM
@ronbon wrote:

I have not upgraded and last night my folders disappeared. What now?

Try compatibility mode if using Internet explorer.  I noticed with windows 10 it suddenly changed again so that compatibility mode needed to be on.  Both IE and Edge now look the same if compatibility is not on.

0 Likes
Reply