When I signed up for Verizon in November there was an offer for a free echo dot. I waited, checking the email every day until the promo was ready to claim. The day I tried to use it I had problems with the navigation so I decided to try again later. Then i haven’t been able to claim it. I spoke with support whom sent me to customer service. Then customer service via chat told me that the awards team would be able to help me on the phone. I called today and the awards team say they cannot help me. What can I do?
Hi LouR23,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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