Has anyone successfully filed a complaint through the mail to corporate headquarters?

[fshanahan]

I would like to know who from these forums has successfully filed a complaint by mailing the corporate address? 

How long did the process take and what was the process?  

warm regards,

-fs

[PaulB]

Betty,

Let us know how you make out with your campaign?

The billing part of Verizon is questionable.

They forgot to bill me Internet fees and other charges in June so they just tacked on $209.00 to my bill.

Now I pay $461.00 a Month.

For the $129.99 Triple Freedom Package.

{please keep it relevant} 

WATCH your monthly bills.  Verizon will not admit to or remedy their own mistakes.

We can not beat the Machine --- They don't care, we don't Pay them - they simply pull the plug !!!

Message Edited by ElizabethS on 07-23-2009 06:32 PM

[frustratedX100]

I am a NEW VICTIM of Verizon, billing and service....we are not going to get anywhere complaining to the head of the snake.

Does anyone know the proper way to approach our individual State Attorney Generals.  Maybe if thousands of complaints are lodged it will prompt an FCC investigation.  {please keep your posts courteous and keep it relevant}

Message Edited by KaLin on 03-23-2009 03:02 PM

[phillyphone]

Your best bet if you have a complaint about Verizon and are unable to resolve it with them is to complain to whatever government agency monitors Verizon in your area; for example here in Philadelphia it is the Pennsylvania Public Utility Commission (800-782-1110). Believe me they pay attention when they get complaints through these types of agencies. Also keep a record of the dates and times you called, what happened, and especially the name of the person you spoke to (assuming you could reach a person).

[Feelgood]

I submitted a complaint to my Better Business Bureau, and the bureau contacted Verizon and put me in touch with someone who would actually listen to me instead of reciting the standard "I can't help you" garbage. It's not a bad tactit for trying to deal with Verizon's shady customer service.

[BettySwenson]

I do not think Verizon Customer Service cares about the Integrity of Verizon, as illustrated by my phone call today with Brittany, the Supervisor. On May 28th, I in Good Faith and as instructed by a Verizon Representative, paid my bill IN FULL. The Verizon Representative was to issue two credits. Only ONE was issued, leaving me owing a bal of $48. After numerous calls and my phone getting disconnected, I was informed that they would not HONOR the credit that "somehow" did not get posted and I would have to pay it. Apparently they have not learned the rule of Courteous Customer Service.... one unhappy customer will tell 20 others, and so on.... OR they are just another large Corporation who does NOT care.

[scammed]

I signed up for a bundle in May and somehow my bundle fell through and they have yet to fix it.  I've called the customer service every month to have this fixed and have gotten the rudest service.  The CSR's have actually been very courteous; however, the manager I have spoken with on several occasions has essentially called me a liar.  So this is how customers are treated by Verizon.  I am so frustrated with Verizon on a simple technical issue they are unable to fix.  My bill is supposed to be $69.99 and every month i receive a bill for around $150.  If there anyone else who is having this issue?  And how can we go about getting this corrected? This is a nightmare and have never been treated so badly!!

[foobar]

Like everyone else on this thread, I'm sick of Verizon's horrible customer service. I filed a complaint to the Better Business Bureau, and  I encourage everyone else to do the same.

Go to the BBB website (www.bbb.org).

Click on "File a Complaint."

When you get to the screen that says "Find a Company," you can search by phone number.

I entered (800) VERIZON (800-837-4966)

"Verizon - All Area Locations" will come up.

Select them, and proceed forward.

Verizon's business practices are dishonest and unethical.  They have complete disregard for the customer's requests or needs, and their customer service via phone is broken and purposely designed to frustrate the user.

[Mick]

Verizon has the most consistently poor customer service of any company I have dealt with on a frequent basis. Phone calls promised and never returned, copies of bills promised and never received, consistent incorrect billing, etc. etc.

I have so many notes they will not all fit in two file folders any longer (over a two year period).

If I had two days to take out of my life to transpose these notes and forward to the FCC i would. However, this company is not worth the effort.

DO WHATEVER YOU CAN TO AVOID DOING BUSINESS WITH THESE PEOPLE. THEY DO NOT CARE.