I can't redeem my Amazon prime membership, Amazon Echo and gift card

[Anjosavif]

I received an email on December 29 that my reward was ready to redeem and I been trying to do it but I can't, please help me. Today I received another email telling me that my bonus will expire soon if I don't redeem it.... and I can't do it.

[kh-gary]

Hi Anjosavif,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.