I received an email message letting me know that my current bill was available on line for payment. However, when I try to pay my bill on line, I am unable to get to screen that allows me to do that. In fact, I can't even find my bill at all. Then when I try to call Verizon support, I get through a number of prompts and then get a busy signal, so I'm not even able to access a Verizon rep to help. Can anyone out there help with this???
Solved! Go to Correct Answer
Hi LisD
Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
Welcome to the forums. You're talking to other customers here.
Over the weekend, I saw a message on "My Verizon" that said they were updating their billing systems. As a result, billing information was going to be unavailable. This outage affected both the web site and systems used by the call centers. I suspect this has caused an increased call load as customers who didn't see, understand or care about the notice try to deal with the outage.
If you haven't tried today, you might want to try again.
You may have better luck reaching a Verizon rep through online chat.
All of the options to reach Verizon can be found from this link:
Good Luck.
Thanks for your response. I saw the billing system update info over the weekend, so I did try again today with no luck. I previously used the contact info at the link you sent and got nowhere so I will try calling Verizon again and see if I can get through the prompts without being disconnected. I appreciate your response. I'll keep trying!! Thanks again.
Hi LisD
Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
I am unable to pay my bill on line using the one time payment plan. I get a message saying that my bank and or finacial does not allow electronic payments from this account. I called and they said it was on my verizon end. Contacted verizon and they made a payment deduction from my banking info themselves. They said the would put a ticket out for my problem. Still cannot make payments and they said there is no track ticket out. What the heck. I spent over 2 hours on the phone with them to get this solved and not solved yet. Please Help.
Hi jjoecb
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
Nobody has contacted me yet.
Thank you jjoecb. We have requested that they get in touch with you.
Elizabeth... my problem is not with Verizon Wireless. The Verizon Wireless was on the support call with me to Verizon Communications trying to explain to them that the wireless bill was paid in full. It is the Verizon Communications team that refuses to recognize that I do not owe them for my wireless charges. They are demanding that I pay them for my wireless charges, too. Why don't they get it???
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
I went through this experience in December (couldn't pay online, couldn't get up-to-date billing information,had to talk to a rep, things worked out (great!)), but I am running into the same problem again. The payment method I used for years stopped working in September/October when my newcontract went into effect. What happened? I am very frustrated by this and have very negative thoughts about every electronic communication service right now, not because of the service, but because of the ease of communicaton! Ironic, isn't it?
Please help me get the online billing and services back up and running?
Sincerely,
Armstrml
Hi armstrml,
Sorry you are having difficulty with online billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
@LawrenceC wrote:Hi Frank201,
Please check your inbox and spam folder. You should have received an email from the eCenter detailing the cause of your issue and steps you need to take to correct it.
How about letting us all in on the secret. There seem to be a ton of people having this issue and resolutions don't seem to be coming forthright.
Hello restoman1
Not everyone's case is the same. That's why you need to wait for your own reply from the Ecenter.
Good evening, I have been having issues with paying my bill. This is my FIRST bill and real interaction with verizon and it keeps telling me this "We are currently experiencing difficulties with this payment application. Please try again later. We apologize for this inconvenience." I have been trying for over a week now to pay my bill via online and to the same message it wont let me set up auto pay or anything. I'm just concerned that they will hit me with a late fee because their system will not let me pay my bill. Oh did I mention due to the delay my bill was due August 15. So if I could get some help that would be amazing. Thanks.
Hi Sarin,
Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
Cannot pay bill online and get a screen asking me to verify my billing phone or account number and last amount paid or billed.
I do this and get another message stating that "that phone number is already registered."
I don't know my account number because the full account number is locked in there and I am unable to gain access to any of my FIOS account. I had no problem paying my Verizon Wireless bill. I hope late fees are going to be waived because this is unfair and also because I'm getting a disconnect notice by email, now. NOTHING by mail (I wish!) so of course nothing with my account #. The downfall of being paperless, huh.
Email responses, only please. The house phone is not answered and we were not told how to access our voice mail and in fact did not know we had voicemail until someone told us they were leaving messages! Oy!
So - email assistance and pop-up chat or just fix this problem, please.
Hello blueheron
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
I am having a similar issue: can't access Bill and Payment section and Account managing from the Web. I was able to get to Ecenter and open a ticket. However, an email that Verizon sent regarding this issue looks pretty much standard and impersonal. At this point a timely resolution seems to be unlikely. It looks like while converting/updating accounts, Verizon somehow disabled some features on my account somewhere in their vast database. In the meantime, I am patiently awaiting any developments. On one of the forums, I found a similar case: it took Verizon 2 months to solve that one. In the meantime, I am 4 days late on my bill: will contact Verizon, so maybe they can send me a paper bill.
I ham having the same issues with seeng or paying my bill online. I have not been able to convert to autopay or de-enroll from paperless billing. I was forced to make this month's payment by phone and was chared 3.50 to do so.
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