So I've been trying to follow the instructions provided for the last month or so. I haven't been able to apply my discount for Fios. It worked perfectly on mobile. Really would like to get this sorted.
I've cleared all cookies and cache
I've revalidated my status on ID.me
I've tried talking to chat support
I really just want to get it applied and move on 😄
Thank you!
Hi @MARPATdroid
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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