My work Around till Oversea access is fixed for email

[jonesjb]

I use outlook to manage all of my email accouants. Currently for security reasons Verizon is blocking access to their servers via foreign ip addresses. This doesnt solve my remote access issue, but does get my emails into outlook.

I am now using gmail to get my verizon email. I used the follow link that explains how to get gmail to download your verizon email.  ...I then use the gmail in my outlook to move my verizon emails to the verizon folders I have in my outlook.

I assume this is working since the gmail server is in the states with a USA ip address and then Im pulling it into my outlook from my foriegn ip address...   then doing what I want with the emails once they are in my outlook. Gmail also lets me send it out as Verizon outgoing mail.

https://www.redstampmail.com/resources/configuring-gmail-to-pull-mail/verizon.net/

Hopefully this helps those trying to acces your emails overseas.

[jonesjb · Accepted solution]

My newest work around is using a VPN...

I read about best choice on PC Magazine and picked the best editors choice...  Now while in Middle East Im able to access everything thru the VPN.

http://www.pcmag.com/article2/0,2817,2403388,00.asp

my email is downloading to my outlook with no issues when Im in secure mode in my VPN.

Additionally, the funny thing is I was using google voive  in gmail to call people in the states (phones not computers) at a penny a minute...  now Im using the VPN with the server in Dallas and my google voice calls are free because its a USA ip address.

win win for me...  the yearly cost of $35 for premium VPN is less than what I spend on phone calls overseas, plus now I have access to all the blocked sites...  can watch and listen to US only content music, tv, etc.  I understand there are free VPNs and you can google reviews of them to pick a free VPN, but I chose to pay to have unlimited data and fast speed.

again this inconvienence has made me learn a lot about access to the internet while traveling.

[Techman28]

which one did you go with in regards to the vpn service. I'm always shopping for a good VPN service paid or not

[jonesjb]

 I am using Private Internet Access...

https://www.privateinternetaccess.com/

[globetrotter1]

I was just on a three week work trip to Georgia, Armenia and Senegal -- and what an email nightmare with Verizon and Outlook. I resorted to Private Internet Access as my work around, but...careful with this. Sometimes Verizon will block one of those US-based servers as well. I had selected the US East server, which worked for awhile, but then Verizon started blocking again, so I switched to US Midwest and it worked again. 

Bottomline: Verizon email is NOT for international business travelers! Too much hassle. 

I like the recommended work-around of using Google and will try that until I can migrate all of my Verizon accounts away from Verizon.

[pjohn1]

I have a problem that verizon is not telling  their customers they will not be able to get emails while overseas using a local IP or WiFi hotspots.

In Irelasnd I met four Verizon customers that had paid verizon $25 for overseas data for their IPads but on day 4 could not reach their family members.

For us ,we had our IPhones with us on the gobal plan to send and recieve emails. But spent $100 in 10 days to send and recieve emails which is not wxcewptable.

Work arounds don't always work well.

I spent 1 hour on the phone back to the states to get a verizon techn to clear a IP address, it took 30 hours to white list  that address.  Not good when moving every couple of days. The Techn was very good and most helpful in less that ideal condition

This problem has been going on in various stages for at least a couple of years.

Why do comcast customers not have a problem???

I can say once I was connected to the Verizon techn person he was most understanding and helpful within  very narrow areas in what he could do.

[AUA-Mark]

12/19/2014:  I have to echo the concerns of others above and ask if anyone has a resolution.  First a quick description:

1. I am on vacation/remote work in Aruba (yes, it is nice ... lol), staying in a house using a local ISP (Setar).
2. I have a Verizon email account (POP account, ports 995 in/465 out) as well as a company email account (Microsoft Exchange, non-Verizon); both of which I access via Outlook for Mac.
3. Arrived a few days ago, stayed one night at Marriott, had no problems with Verizon email using Outlook for Mac that night.
4. Since moving to the rental house, I cannot receive or send any Verizon email via Outlook for Mac;  I CAN send/receive my work email via Outlook  I CAN also receive/send Verizon email via Webmail for Verizon ... but those emails are not automatically stored in my Outlook folder that has multiple subfolders and rules.
5. The Mac is connected via Linksys router to modem; connection to router tried with cable and with Wi-Fi separately.
6. Internet access is fine, except some Verizon support websites are coming up as unavailable.

I talked with Verizon over the course of 2 calls lasting over 1-1/2 hours, including one helpful technician (Steven) who watched my screen to see what was going on.  As hard as he tried to come up with potential solutions, nothing worked. I called the local Aruban ISP, SETAR and talked to a nice gentleman there, Leo, for over ½ our. He checked into the account, and traffic and said everything appeared normal. He did suggest this forum page in doing research while we talked.

I called Verizon back. I mentioned that it was likely that they were blocking some IP addresses. This time they were generally unhelpful and told me it was an Outlook problem. So they connected my to Microsoft support for Mac. Their technician was even less helpful and said I need to go buy an updated Service Pack from my MS Office for Mac. **bleep**?

Bottom line is this: I can’t receive my Verizon mail but Outlook, but can via Webmail and also SOME Verizon websites seem to be “blocked” (usually the support ones) … I get a message that “We're sorry.... We are not able to process your request. To continue, please select one of the following options:

• Return to the previous page.
• View the verizon.com site map.
• Go to the verizon.com home page.

Other than cancelling my Verizon account (in which I’ve paid literally thousands of dollars over 10 years), does anyone have a solution?

[ElizabethS]

Have you checked here? http://forums.verizon.com/t5/Verizon-net-Email/Email-Access-Overseas/td-p/744863 

[AUA-Mark]

NOTE TO VERIZON: I have accessed the information mentioned at: http://forums.verizon.com/t5/Verizon-net-Email/Email-Access-Overseas/td-p/744863. While I appreciate the answer from the Verizon representative, brittany_VZ, it is simply unacceptable to state: "Additionally, we have implemented measures to prevent future unauthorized access attempts which may affect your ability to access your Verizon.net email from locations outside the U.S. If you experience difficulty reaching your Verizon.net email account, you can always access it online at mail.verizon.com or through the Verizon My FiOS app for mobile devices. For further information see the Verizon Webmail FAQs." (I cannot even access the Verizon Webmail FAQs for Aruba). Verizon has chosen to remove a service without a corresponding reduction in price they charge a customer. This is a breach of contract, not to mention a significant degradation in service. While being able to access my Verizon email using webmail.verizon.net, that is not sufficient (especially in light of the small 2 Gb storage allowance) as many user choose to use Outlook or some other mechanism for more permanently storing their email, and often in a sophisticated file management system with automatic rules engines. Further, I cannot receive my Verizon email on my Verizon cell phone despite the international data plan (100 Mb for $25), which is the reason I signed up for it in the first place! Given that I have already spend a few hours of my time, which is no less valuable than that of Verizon executives, I want to have my connectivity restored as soon as possible. In the meantime I am filing a complaint with the FCC and will personally follow up with this when I get back to the Washington DC area. Again, Verizon, this is unacceptable. As a customer for over 10 years who has literally spent thousands of dollars on this company for services, this is especially galling. Please fix this. Now. Thank you.

[AUA-Mark]

Verizon:

  I have not received a reply my postings above.  For the sake of decency, please reply.

[ElizabethS]

This is a peer to peer support forum. You need to call Verizon directly for assistance.

[AUA-Mark]

I have indeed called Verizon.  Spent over 2 hours, spoke to 7 people.  NO ONE admitted that the IP addresses are being blocked.  They even connected me with Microsoft because they said it was an Outlook issue. 

This is, again, HORRIBLE customer service.

[AUA-Mark]

Do you have as number and a person I can directly talk to?

I am at the end of my rope in getting resolution to a problem Verizon has created.

[AUA-Mark]

I have indeed called Verizon.  Spent over 2 hours, spoke to 7 people.  NO ONE admitted that the IP addresses are being blocked.  They even connected me with Microsoft because they said it was an Outlook issue. 

[AUA-Mark]

I appreciate the above suggestion togo look for a third party solution (e.g. VPN access).  However, two things concern me:

1.  I should not have to pay for an annditional service that enbles access to a service I have long since been paying for regularly;

2.  Many of us are not techincally-mined and don;t want to deal with yet another additional sofwate interface in our lives.

BOTTOM LINE: Verizon, please restore a service you have been providin, but no longer appear to support outside the US, and for which I continue to pay.

[AUA-Mark]

One thing I have not seen mentioned regarding the lack of availability of Verizon email when out of the US is a related issue of accessing one's Verizon email via phone.  While here in Aruba, I can only receive my email on my Verizon phone if I have pay the extra charge for an (e.g. $25 per 100Mb) andf I use that plan to exchnabge mail.  If I turn off data roaming, etc. and attempt to get my email over a WiFi network, it does not work.  I believe that Verizon is also blocking emails to phones from IP addresses outside the US.  In so doing, they are forcing customers to use more data on their own plan.  Please check your own experiences and let the forum know!

[LawrenceC]

Hi AUA-Mark,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[shep123]

Dear Moderator,

There are thousands of people who have been cut off from using Verizon e-mail while overseas. All Verizon e-mail users, in fact. How does it help to have one single person, AUA-Mark, have his "issue" "escalated" to a Verizon agent. If it does anything, this helps only one person. What is needed is something that helps all users.

In any case, if others' experiences reported here mean anything, all that "agent" will do is offer a fixed IP address (I think that's what it's called) for one hotel, which takes one hour on the phone with an agent (costing $$$ from overseas) and then takes so long to activate that the overseas traveler has moved on to another place. 

Verizon needs to do something to actually help. As this and other posts makes clear, we forum members cannot do anything on our own (short of leaving Verizon or using techie methods to forward e-mail to gmail, which messes up our Verizon e-mail collection when we return home). We need something more than pablum. 

[rploeg]

Verizon, please post clealry on your support page for e-mail that pop mail servers are blocked for international access.  It would save us all a lot of hassle.  It took me almost an hour to discover via a tech support chat (which was hard to find!).  Only web mail works when abroad. We live in a global world, many of us travel frequently, so Verizon, don't keep it a secret and make us jump through hoops to learn the truth!

That being said, for those of us who have multiple e-mail services so we mail access is too inconvenient.  Plus the web access is clunkier to use.  For me, this makes a  compelling case to change to another mail service for primary e-mail.  Gmail works fine when abroad, there are probably others too.

[cbeall21401]

Sorry, but even webmail or MyVerizon wont work after the first time you access... just got back from Brussels and had no email the entire time.  Everytime I tried to login to my Residential verizon, I was re-directed to Verizon wireless (huh?).

I am on phone now & am being told to call and open a ticket with tech support and give them your itinerary, like credit card companies do.

... it is now 1 minute later and the "manager" says that this is no longer offered, and they don't want to open a ticket, since nobody will fix the problem!  That's one nifty way to hide a problem from management!!!

The official verizon workaround is to forward your mail to gmail, hotmail, yahoo, etc...

The CSR finally created a ticket, but would only text it or e-mail it to me.  I am supposed to be called by someone in the next 24-48 hours to see about finding a solution. 

I moved my landline to PhonePower because verizon was a $50/month (with fees) ripoff, I moved my (250 channels with 235 crappy ones) TV to a Mohu leaf antenna and a Roku stick, and now I will start looking into dropping the last vestiges of my verizon account.

It's like Comcast 12 years ago, all over again... slowly reducing service & raising prices until they become useless.

This is completely ridiculous, particularly since no other providers have this stupid problem, and a company with the resources of Verizon can't find a solution?  I have one solution  -- fire the management!