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New POP & SMTP routes down?

I have two different systems accessing my FIOS email accounts using Thunderbird 17.0.2.

On the machine I have updated server settings at Verizon's request from incoming.verizon.net and outgoing.verizon.net, to pop.verizon.net and smp.verizon.net. Also changed authentication to SSL/TLS per the instructions.

As of roughly 11:00 am EDT (Maryland), the new setting no longer function. Restoring them to the originals, or using the other system that was never upgraded gets me lightning fast incoming AND outgoing email again.

Anyone else suffering from this?

Comments

kjgryz

Yes Same here.. What were the old settings?

working_at_it

I have also made the changes updating my Thunderbird server settings as requested by Verizon. It works well when it works. The problem I am having is that it is intermittent. It will work for a while then go down for several hours. I called Verizon, the service agent said the IT group is reporting no problem which I assume means they are not bothering to test it on a regular basis. They also don't seem to care and they esentially said if I need email service to go through the web tool. The problem I have with the web tool is that it doesn't allow me to keep my sent messages in Thunderbird.

chrisw8925

incoming.verizon.net

port 110

no password security

outgoing.verizon.net

port 587

no password security

Through the magic of google, I have seen similar posts in the Verizon small business forums w/in the last day or so, but can't respond to these since I'm a residential-only customer.

I like work-arounds, as they're good for my blood pressure, but I would like to see this addressed.

AlonzoTG

Mee tooo!!

My outage began between 11:10 and 11:18 AM. The tech support person even convinced me that it was my problem even though I've been using basically the same e-mail client for 20 years. I think it is a router configuration issue somewhere on Verizon's side.

hankl1

My daughters email in northern NJ is down. My Long Island email is fine.

JJ142

Me too!!!!

I look forward to many, many more posts and ultimately an explanation from Verizon, if they monitor the forums. I refuse to call them and be blamed for this, which is their default position when anything goes wrong.

I will give the old settings a try, and thanks.

JJ142

Just finished a chat with Verizon.

"There are server issues associated with the new email servers today. They are investigating the issue; not sure why it hasn't been posted as an outage yet."

He then advised me to use the old settings until the issue is resolved, "later today or tomorrow at the latest."

Good luck to all.

hankl1

It seems to be working now with the new settings.

pcutch@verizon.net

The exact same thing happened to me today and after 30 minutes of online chat all they came up with was to revert to the old servers. Thjen try to switch back in a day or two. This was all working fine until today so they changed soemthing at their end.

gnv

Location SOCAL I had inoperative Outlook email starting 3/25/13. Verizon service rep changed settings back to old settings of INCOMING to: incoming.verizon.net and OUTGOING to: outgoing.verizon.net. This was a change from a Verizon notice on 3/7/13 telling us to change INCOMING to: pop.verizon.net and OUTGOING to: smtp.verizon.net Works OK now with old settings. Are we now officially back to incoming.verizon.net and outgoing.verizon.net?

JJ142

Working with the "new, new" settings or the old settings? I just changed to the old as advised and it works great. Now what - wait until it stops working and switch again? LOL.

hankl1

the new settings are working -

Server	Current Setting	New Setting	SSL Enabled	Port
POP3 Server	incoming.verizon.net	pop.verizon.net	YES	995
SMTP Server	outgoing.verizon.net	smtp.verizon.net	YES	465

Buzzy62

The new settings are NOT working for me in Florida. It's been down since 10:49AM (Eastern) for me. The OLD settings are working, but I'm not going to play ping-pong with my settings, so I'll just let it keep trying and use my web-mail for anything important that I need to addres immediately.

LAK90278

New settings also down for me, all day so far, here in So Cal. Frustrating!

hankl1

They worked for me on Long Island, NY all day and my daughters email in northern NJ is now working.

linden12

I can use the 'incoming/outgoing' server settings, but my filter folders are gone. Will the 'pop/smtp' sever settings be restored? Has anyone gotten any information from Verizon?

Vrod1

Vernzon mail stopped working today for all my Mac Mail today. The new pop, and smtp change suggested by Verizon no longer works. Changing them back to incoming and outgoing works.

Really surprised that a big name like Verizon can't get something as simple as email right.

PowerSeed

**bleep** in Pennyslvania

Out of desperation, after getting endless POP and SMTP servers timeouts, I deleted my old account and set up an identical new one. Dumb move! Wiped my email sent folder and inbox. Duh! But it wouldn't have happened if this company had the courtesy to post outages as they occur.

Buzzy62

@PowerSeed wrote:
**bleep** in Pennyslvania
Out of desperation, after getting endless POP and SMTP servers timeouts, I deleted my old account and set up an identical new one. Dumb move! Wiped my email sent folder and inbox. Duh! But it wouldn't have happened if this company had the courtesy to post outages as they occur.

The bigger a company gets, the less customer support there is. It's a law of business these days. The only time they (big companies) DO listen to the customers is when ENOUGH of them leave and it hits the bottom line (as always, that's money). Otherwise, you, I, and all of the other unknown thousands are just empty voices that will not be heard nor compensated for their lack of services.

dale5351

I was having a similar problem this afternoon (in central Maryland). I managed to get onto the chat line and eventually the clerk told me that there was a problem in my area -- try again tomorrow. That was at about 7pm EDT on 25 March. It is working now at 1am EDT on 26 March.

chrisw8925

OP here, and I'm back on the new settings with no apparent issues as of this morning.

Montgomery County, MD

Vrod1

Just to update, a day later, pop/smtp now works again. Verizon mail on mac at least, has not been reliable.

gnv

In SOCAL, the new settings are working again as of 3/26/13. IN THE FUTURE IT WOULD BE NICE IF VERIZON WOULD POST ON THEIR HOMEPAGE NOTICES THAT MAY AFFECT CUSTOMER SERVICE. That way we would not have to spend time calling customer service or scrambling through the web and forums for solutions.

new settings

Server	Current Setting	New Setting	SSL Enabled	Port
POP3 Server	incoming.verizon.net	pop.verizon.net	YES	995
SMTP Server	outgoing.verizon.net	smtp.verizon.net	YES	465

Fishead1

I had just recently installed Windows 7 Pro and was looking for the e-mail client. I'm not that up on Windows 7 and was looking for the e-mail client and asked in a forum about it and was told that Windows 7 uses Windows Live Mail and I'd have to download it.

So i did and set it up and was recieveing mail thru it using the outgoing.verizon.net and incoming.verizon.net and it was working fine.

Over the last week or so its been asking me for my password which was working before and now is getting rejected.

I can't recieve or send from Windows Live Mail but can with the Web mail client.

purinachick

Can you give me the old settings? The new ones do not work and the Verizon rep will not change mine back to old. I need the entire settings, including the "numbers" under "advanced".

tns2

Look at the ealier post. The only difference is the server names. smtp.verizon.net and pop.verizon.net are the newer ones and outgoing.verizon.net and incoming.verizon.net are the old ones. The same port numbers and ssl have been the recommended ones for a year or more.

And Verizon is sending out messages to those using the old settings telling them they may stop working after September 2013.

JanetInNJ

I just got e-mail telling me that it's "2nd notice" to change settings. I changed the settings after I got the first notice back in March. One morning, I was unable to send or receive mail through Windows Live. I changed back to old ones. Have not had any problems.

I will change to new ones, but if I have any problems, I'll change them back.

Janet in NJ

Justin46

@JanetInNJ wrote:
I just got e-mail telling me that it's "2nd notice" to change settings. I changed the settings after I got the first notice back in March. One morning, I was unable to send or receive mail through Windows Live. I changed back to old ones. Have not had any problems.
I will change to new ones, but if I have any problems, I'll change them back.
Janet in NJ

And of course that is your right. Just keep in mind that Verizon has apparently said in writing that the old settings won't work after Sept. 2013. So I think it is in your best interests to make the change and if it quits working to make a serious effort to find out why.

FWIW, I have been using the new settings on my laptop for multiple Verizon email addresses with Windows Live Mail (and Thunderbird) for probably 6-9 months now, no failures. I also use the settings on an Android cell phone and an Android tablet, also with no problems. So my guess is that whatever problem you are having is your own, be it incorrect or incomplete definitions, or perhaps interference from whatever anti-virus or firewall you might be using.

When/if you do change and have problems, if you post the complete settings here, plus any additional info like the error message(s) and anti-virus/firewall/anything else that might interfere, I bet someone here will be able to help you.

Good luck.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)

rsierrajr

I also recently received one of those 2nd Notices that I haven't complied with their instructions to update my POP settings - except that, I did. With the one exception that my SMTP server is set to smtp.gmail.com. (Any reason I can't send my stuff through gmail?)

Since the Verizon letter said that they noticed that I still have not updated my devices to the new settings. I wish their letter would say The last time we checked, your POP3 Server setting was XXXXX, you need to update it to pop.verizon.net and your SMTP Server was set to YYYYY; you ned to update it to smtp.verizon.net. That would help me zero-in on what they are complaining about.

BTW, am I right in assuming all I need to update are the account settings in my Thunderbird client?

rsierrajr

Naturally, describing my problem in writing caused me to re-think the issue, and I may have found the problem. I use a second program that requires incoming and outgoing server settings - MailWasher Pro. I had not updated those setings...

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