An Accepted Solution is available for this post. Jump to solution.

New email settings not working on my Mac

Bosun
Enthusiast - Level 3
‎06-12-2013 05:48 AM

I have a Mac Mini running OSX 10.7.5 and Mac Mail 5.3. After receipt of each email from Verizon about changing my email settings, I did as I was told.

The first time I could not send or receive mail, so I went back to the old settings and everything was fine. The second time, I visited the forum, read all the posts about Apple Mac settings and tried again. I went step-by-step and restarted the machine as recommended. I could receive mail, but not send a test message after 15 minutes. Then I deleted entirely my mail settings, re-entered them as directed. Same thing happened, could receive mail, but I gave up after 20 minutes waiting for a test message to be sent. So, I went back to the old settings and everything works fine.

Yes, I restarted both my computer both times; yes, I carefully checked all the spelling, etc. as recommended in one post.

What makes this more frustrating is that my recently purchased iPhone has all the new Verizon email settings and I have no problem. So, I have a big problem since in addition to my Mac Mini, I also have an old Powerbook running OX 9 and a first gen iPad that may one day lose the ability for me to use Mac Mail. Am I left with having to use another email client because Verizon suggested changes do not play well with some Apple products?

0 Likes
Reply
1 Solution
An Accepted Solution is available for this post. Jump to solution.
Bosun
Enthusiast - Level 3
In response to Bosun
‎07-22-2013 01:10 PM

My last change worked! Sure wish Verizon would assemble all these things in one place with reference to the Keychain and the Advanced tab. Thanks to all those who helped and offered advice.

View solution in original post

0 Likes
Reply
33 Replies
An Accepted Solution is available for this post. Jump to solution.
sbreen
Newbie
‎06-29-2013 05:01 PM

Have you had any replies to this message? I have exactly the same problem. New settings work fine on my newer Macbook Air but outgoing mail will not send on older Macbook Pro when setting is changed to smtp.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
tns2
Community Leader
Community Leader
In response to sbreen
‎06-30-2013 04:45 AM

I don't have a MAC but several people have set up threads documenting the specifics needed to get the MAC to work.  The general Verizon instructions are at http://verizon.com/emailsettings .  It includes a troubleshooter that supposively works on Apple mail.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Bosun
Enthusiast - Level 3
In response to tns2
‎07-01-2013 08:01 AM

Thanks. I will try those again, but I think I used them earlier with the same poor results. The Verizon Troubleshooter only works with Microsoft OS.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Bosun
Enthusiast - Level 3
In response to sbreen
‎07-01-2013 08:00 AM

No. Someone replied after you with directions to the Verizon 'plain vanilla' instructions and I may try those to see if they work. Not hopeful since Verizon has extremely poor Mac support.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
somegirl
Champion - Level 3
‎07-01-2013 08:22 AM

Could you post a screenshot of your SMTP settings with any account information (username, password) obscured? Saying "I've done it right, and it doesn't work." doesn't give us much to go on. It would also help to know what error you are getting.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Bosun
Enthusiast - Level 3
In response to somegirl
‎07-10-2013 05:28 AM

Can I post those screen shots in a message to the forum?

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
somegirl
Champion - Level 3
In response to Bosun
‎07-10-2013 05:43 AM
@Bosun wrote:

Can I post those screen shots in a message to the forum?

Yes. If you need help with how to insert the image, try this article:

http://forums.verizon.com/t5/help/faqpage/faq-category-id/images2#images2 - Scroll down to How do I insert an image in a post?

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Bosun
Enthusiast - Level 3
In response to somegirl
‎07-10-2013 01:10 PM

Here are my existing settings:

imageimage

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
somegirl
Champion - Level 3
In response to Bosun
‎07-11-2013 05:53 AM

Those (incoming/outgoing.verizon.net) are the old Verizon settings.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Bosun
Enthusiast - Level 3
In response to somegirl
‎07-11-2013 06:50 AM

They work for me, but I will change to the new settings for the fourth or fifth time, send you a screen shot and hope they work.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
tns2
Community Leader
Community Leader
In response to Bosun
‎07-12-2013 03:18 AM

From the settings you show you need to change server names, port numbers, enable SSL, AND CHANGE APOP to Normal (clear) password.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
VJS2
Enthusiast - Level 2
‎07-01-2013 04:05 PM

I'm having same problem on Mac mini running OS 10.6. Tech couldn't fix.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
SoTpaGrl
Newbie
‎07-11-2013 02:00 PM

I had the same problem.  I finally got a Verizon rep to connect to my Mac and my MacMail and she was able to fix everything - all works well with the new settings, incoming and outgoing.  I have four e-mail accounts and she set them all correctly.

I did, however, get a second message again today that my settings are not updated.  I think Verizon is running behind??? 

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
JOSEm441
Specialist - Level 2
In response to SoTpaGrl
‎07-12-2013 05:11 AM

"I did, however, get a second message again today that my settings are not updated. I think Verizon is running behind"

MAny people that are using the updated settings as well as the old settings are reporting this. My guess is the emails are being sent out just as reminders, it would be very difficult for VZ to deternine who has the new settings and not send them the reminder. I am sure they are bracing for the onslaught in September when the new settings become the default.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
tns2
Community Leader
Community Leader
In response to JOSEm441
‎07-13-2013 05:38 AM
@JOSEm441 wrote:

"I did, however, get a second message again today that my settings are not updated. I think Verizon is running behind"

MAny people that are using the updated settings as well as the old settings are reporting this. My guess is the emails are being sent out just as reminders, it would be very difficult for VZ to deternine who has the new settings and not send them the reminder. I am sure they are bracing for the onslaught in September when the new settings become the default.


You may be running behind as you said. 

I think they are only doing it when the see logins to the old servers.  I have not gotten the message on my account which was changed last year.  But my mothers account, which is used like quarterly and was not changed, did get the message.  My brother said he got it on but had forgotten to change one of his devices, I think his ereader.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
feudalmaster
Newbie
‎07-14-2013 07:21 AM

the new settings DO WORK,  But verizon "how to scripts" don't mention Access rights

1. SSL make sure you check the box.

2. I noticed when it was failing, it didn't keep the 2nd password for outgoing(?) Go to your Keychain, delete all  old Verizon keychain files (old settings). 

3. Send mail, Keychain will prompt for password for the NEW outgoing password to send. Sends and receives fine now.

4. We may be in a small group with Keychain issues, My wife has 2 emails (keychain= 2 in, 2out) but had a dozen + chains from every attempt to get it set up.

Hope it help you all.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
feudalmaster
Newbie
In response to feudalmaster
‎07-18-2013 03:01 AM

****************CORRECTION******************************

Check the only use this server under account setting (on all accounts)

it removed the double server list and and it is working normally again.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Bosun
Enthusiast - Level 3
In response to feudalmaster
‎07-21-2013 05:34 AM

Thanks for everyone's help, but I still have the same problem. Using your tips and Verizon's instructions, I changed what I thought were all the settings as the screen shots show. I restarted my Mac. I can receive email, but cannot send it, the little "gear" keeps spinning. Any further ideas?

imageimage

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Bosun
Enthusiast - Level 3
In response to Bosun
‎07-21-2013 05:42 AM

And after reading the last post before mine, I went back and checked "Use only this server" under Outgoing Mail Server and restarted the Mac.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
feudalmaster
Newbie
In response to Bosun
‎07-22-2013 02:34 AM

Are you fixed? Did you clear your keychains?

0 Likes
Reply