Not authorized to see bills and account.

[Maxdsfa]

My account says I'm not authorized to see the page for my bill, plan, or account settings. I cannot seem to find my account number either.

[LawrenceC]

Hi Maxdsfa,

Is this a Mobile account or a Home Internet account?

[Maxdsfa]

Home Internet. I had cancelled the order for my Fios 5G router setup because I had decided to stay on my current internet plan. I wish to confirm to delete my account and ensure I don't accidentally stay on the billing cycle for the 5G home Internet service. 

[LawrenceC]

Hi Maxdsfa,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.