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Pending Order - stuck for over 3 months

I've got a pending order that Verizon doesn't seem to know how to fix for me. I think the order was a trail for the 2Tb Verizon Cloud (that I don't need anymore). I keep calling the support desk - and they see there is a pending order and just tell me to call back in a few days to see if it's fixed. Now it's 6 times I've called and every time, I get the same answer.

PLEASE can you help me cancel this order, so that I can upgrade my TV channels? I've been a Fios customer for almost 20 years.

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[Deleted User]

Hi dawsocj,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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