Port 25 HSI Emailing Issues

[KaLin]

This is a collection of threads regarding the Port 25 emailing issue.

[somegirl]

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@drpelley wrote:

My Outlook Express has been working correctly for years, and I chnged to port 587 BUT I am recieving 100 spam emails a day and cannot send email as it keeps telling me Verizon has determined my email to be spam. Do you think they are having major problems???  

Now I can't even get their webmail to work!     And tech support is awful!!

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The outbound spam filtering is actually unrelated to the port 587 change. The site listed in the error gives an email address you can send false positives (emails that are caught as spam but shouldn't be) to: spamdetector.update@verizon.net

Send the message as an attachment and it will be reviewed, but you won't get anything back from them.

Some troubleshooting steps you can try on your own:
If you have a signature, try removing one line at a time from it and attempting to send the message again. Some signatures look like "ads" to the filters, apparently.

If you are using a pop3 client (Outlook, Outlook Express, etc.) try sending your message from the verizon.net website. If this resolves the issue, then it is something that your client is adding to the message that is causing it to be blocked.

If the Subject line of your message has a whole bunch of "Fwd: Fwd: Re: Fwd:" try removing some of them.

[gordonfitch]

I usually read my email on my ISP's machines using ssh.  However, I do have mail set up on a Mac here at home, and at the moment it's still working on port 25 both sending and receiving.  This is a POP account.  I looked at the Verizon web page describing the move to port 587 and the directions it gives for changing the address on a Mac are incorrect; users of other mail programs beware.  I suppose in my case they just haven't gotten around to screwing up the section of their network I'm attached to.  Or maybe they just don't know what they're doing and I'll be safe for a while.

I don't really understand the port 25 business.  It is pretty obvious that it will take spammers and spam virus program purveyors about one day to adjust for a change in port number.  This is like the famous case where a certain ISP decided to block all mail from Europe because people from Moldova were spamming.

I am beginning to feel that Dilbert's Mordac, Preventer of Information Services, is working at Verizon.

[TheGuruOne]

I have begun to read some of your Port 25 messages

Can someone amongst our peer community possibly assist

We first about a week ago get a Verizon call that we should check Port25 Verizon is trying some stuff to keep out Spam

Then I notice about two days ago, I begin to get some Spam

Then tonight I see a spoof type Spam calling itself the Webmail Team asking for my Logon Information

Does anyone know what is going on here, all was well until about a few days ago

Thanks much

[Bob_Robertson]

port 25 has always been "blocked" by authentication.... maybe not always, but for the last 7 years, at least...

many ISP's do the same..... AT&T  MindSpring BellSouth MSN CableOne NetZero Charter  People PC  Comcast ATTBI  Sprynet Cox Sympatico.ca  EarthLink Verio Flashnet MediaOne

BEFORE NOW,  you could use your third party email domain to send out over port 25... BUT you had to use verizon's outgoing server and authenticate with a valid verizon username and password

for instance: I have an email addy of xxxxxxxxxx@robertson.com i have verizon DSL, and I use outlook... I use the incoing server of mail.robertson.com on port 110 and for outgoing I use outgoing.verizon.net on port 25 and set authentication to use my verizon username and password....

The above setup allowed me to send email FROM xxxxxxxxxx@robertson.com  on a verizon connection, through their server, BEFORE then recent change

NOW... I have to use the outgoing server for robertson.com which is smtp.robertson.com on port 587.. the incoming settings remain the same

 Because Verizon will no longer allow sending froma  third party domain through their outgong server

(EDITED TO REMOVE FAKE EMAIL ADDY AND MAKE MORE SENSE)

[sprcop]

I am currently using Outlook Express 6 and neither 25 or 587 work. Now what? Roadrunner?

[somegirl]

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@sprcop wrote:

I am currently using Outlook Express 6 and neither 25 or 587 work. Now what? Roadrunner?

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What settings are you using? What email provider are you trying to configure? What error are you getting? Is the incoming server working correctly?

[sprcop]

The incoming mail server works. I am trying to connect to a college system. I have already cecked with them and all they could say is that they would look into it. I have tried 587 and that doesn't work. I switched back to the default (Outlook Express 6) which is 25 and that doesn't work. Here's the error:

The connection to the server has failed. Account: 'Sherri', Server: 'smtp.oneonta.edu', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error: 10013, Error Number: 0x800CCC0E

[somegirl]

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@sprcop wrote:

The incoming mail server works. I am trying to connect to a college system. I have already cecked with them and all they could say is that they would look into it. I have tried 587 and that doesn't work. I switched back to the default (Outlook Express 6) which is 25 and that doesn't work. Here's the error:

The connection to the server has failed. Account: 'Sherri', Server: 'smtp.oneonta.edu', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error: 10013, Error Number: 0x800CCC0E

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I did a quick google search and came up with this site, posted in 2005:

http://helpdesk.oneonta.edu/xoops/modules/smartsection/item.php?itemid=42

I noticed that if you scroll down to the outgoing settings, they have the following paragraph:

** Time Warner Cable customers who use RoadRunner as their Internet Service Provider, will have to use RoadRunner's Outgoing email server. This means that the outgoing mail server name (SMTP) will have to besmtp-server.stny.rr.com. The rest of the email settings will remain the same.

This page far predates the port 25 change with Verizon. It looks like your solution will be to use Verizon's outgoing email server instead of theirs. You will need to set the server to outgoing.verizon.net (or outgoing.yahoo.verizon.net if your Verizon account is linked to Yahoo), and you will need to add your Verizon username an password to the authentication settings for the outgoing server. If you need more specific instructions on how to set this up, let me know.

Hope this helps!

[sprcop]

here's the newest error:  The server does not support a SSL connection. Account: 'Sherri', Server: 'outgoing.yahoo.verizon.net', Protocol: SMTP, Server Response: '250 8BITMIME', Port: 587, Secure(SSL): Yes, Server Error: 250, Error Number: 0x800CCC7D

[somegirl]

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@sprcop wrote:

here's the newest error:  The server does not support a SSL connection. Account: 'Sherri', Server: 'outgoing.yahoo.verizon.net', Protocol: SMTP, Server Response: '250 8BITMIME', Port: 587, Secure(SSL): Yes, Server Error: 250, Error Number: 0x800CCC7D

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Uncheck SSL. The server doesn't support it.

[sprcop]

Thanks to those who gave me assistance. Unfortunately, none of it worked so I must wait for the campus guru's to find a solution. It just angers me because I've had Verizon for a month and already there are issues. Anyway, Thanks again!

[Cool182]

I do not use Verizon's email server.  I chose to use my own business ISP's .

I just spent 2 days and about 2 hours with Verizon technical support re the recent Verizon policy to block port 25.  Tech support does acknowledge that port 25 is block and they continually say that they are unable to UNBLOCK it.   The actual tructh is that they refuse to UNBLOCK it.  It has been unblocked for the last 2 years that I have had service.  So it was UNBLOCKed so therfore they can UNBLOCK IT!!!!!!

Why won't Verizon wake up?????????????????

As my DSL provider, there is the expectation that all 65,535 IP ports  are available to me as a paying subscriber.  Competitors such as ATT and Earthlink who also summarily block Port 25 are all too happy to provide DSL service to me through Verizon copper wires and unblock Port 25 upon request with no hassles.

Verizon claims that blocking of Port 25 is being done to curtail spam.  Organizations such as the Gartner Group show the continued rise of spam with no direct correlation between ISP efforts to curtail spam by blocking Port 25.  Although Verizon efforts to minimize spam are applauded, this should not preclude Verizon from honoring legitimate customer requests on a case by case basis, as is done by Verizon competitors..

I was also told that if I upgrade to business DSL they would be happy to unblock port 25.  NICE TRY VERIZON FOR TRING TO GET US TO PAY YOU MORE!!!!!!  

I will not be subject to additional fees for what Verizon should be de facto providing, nor bait-and-switch practices 

like upgrading to "Business Class DSL" 

Is my only choice to complain to the FCC and Federal Trade Commission for unfair business practices????

[somegirl]

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@Cool182 wrote:

Is my only choice to complain to the FCC and Federal Trade Commission for unfair business practices????

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Nothing unfair about it. There are multiple solutions listed multiple times in this thread and others that would allow you to continue using your 3rd party email.

[Cool182]

Thanks for the reply here but none of those solutions allow a cleared port 25.  Yes, I have found work arounds as well but this is restrict of trade by a utility that has a bit of a monopoly in my area.

[somegirl]

Verizon is *only* blocking port 25 for people using 3rd party email addresses, and *only* if they are using a client, and *only* if they have a dynamic IP address. It is a legitimate attempt to reduce the spam being sent from their network to improve the quality of service for their customers as a whole.

If none of the solutions are satisfactory to you, then maybe you should seek a different provider that meets your needs.

**Edit: This seems like a harsh comment, but it is not intended to be mean. With any service, if your current provider does not meet your needs, then you should switch to one that can. This is the upside of a free market.**

[sprcop]

As a user of Verizon DSL for a month I believe I am bound by a contract. Had I known this would be an issue.........