Problems with Outlook and sending email

[egrig]

I cannot send email via Outlook 2010 (receive fine). Outlook reports it could not establish a connection with the outbound server.

I’ve contacted technical support multiple times, have had them “take over” my computer in an effort to resolve the issue, experimented with a myriad of configuration settings within Outlook, all to no avail. Conveniently hiding behind responses like “everything checks out on our end,” and “we do not provide 3rd party software support” has done nothing but increase the aggravation I’m experiencing. The countless hours spent researching this issue on the Web, Verizon & Yahoo blogs and with Microsoft technical support continues to bring me back to something with the Verizon/Yahoo configuration preventing consistent connections to the Outbound Server

Based on the myriad of blogs on the web about this issue from other Verizon users, I would think Verizon's resolution approach would be more aggressive. In fact, many of these same issues are being reported for non-Outlook users as well. Most yield to the problem and accept the web-based email application as their only portal to email. I will not.

As I’ve explained numerous times to Verizon technicians, some of which to claim they aren’t part of the “Verizon” account I belong to (what does that mean?), something has happened on their end. I’ve restored a full system back-up from last year (3/27/2011) when everything worked fine but after the restore, it no longer works. I did not allow any system updates to occur and did not change any settings…the restore was a perfect image of a configuration that worked last year. I even went so far as to restore the original factory configuration of my PC, suspended any automatic updates, installed Office 2010 (again with no automatic updates), then configured email to the settings supplied by Verizon. Again, I can receive but cannot send. Microsoft technical support revealed they get multiple inquires to this issue and only supplied the same settings you recommend.

By the way. My wife is having the same problem with Office 2007. In her case however, email eventually gets processed at some point well after “SEND” is selected.

Again, and I cannot say this enough, the configuration worked up until a few months ago, then stopped. I did not change anything.

Anyone have the path to resolution?

Thanks

[JustaGuy]

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@egrig wrote:

I cannot send email via Outlook 2010 (receive fine). Outlook reports it could not establish a connection with the outbound server.

....

..... I’ve restored a full system back-up from last year (3/27/2011) when everything worked fine but after the restore, it no longer works. I did not allow any system updates to occur and did not change any settings…the restore was a perfect image of a configuration that worked last year. I even went so far as to restore the original factory configuration of my PC, suspended any automatic updates, installed Office 2010 (again with no automatic updates), then configured email to the settings supplied by Verizon. Again, I can receive but cannot send. Microsoft technical support revealed they get multiple inquires to this issue and only supplied the same settings you recommend.

By the way. My wife is having the same problem with Office 2007. In her case however, email eventually gets processed at some point well after “SEND” is selected.

Again, and I cannot say this enough, the configuration worked up until a few months ago, then stopped. I did not change anything.

Anyone have the path to resolution?

Thanks

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I'm only guessing, but a while ago Vz changed the port for outgoing mail and added encryption.  Perhaps when you did the 'restore' it changed your outgoing mail settings back to the pre-change settings.  It is easy to check to see if you have the right setting for outgoing mail in Outlook. Click on the 'File' Tab in outlook and then click on the "Account Settings' Button and click the Drop down Account Settings.  In the pop up Account Setting Dialog box click "change" (near the top of the box), click "more settings"  then the "Advanced" Tab. Make sure "the outgoing server (SMTP)" is 465 and selected encryption is "SSL".  Hope this helps.

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Joe

[somegirl]

In addition to JustaGuy's response above, check your security software. If it's set to scan your outgoing mail, that can cause the connection to timeout and fail. Disable mail scanning temporarily and see if that allows you to send.

[egrig]

My full restore did have the previous outgoing port assignment, as you would expect. In that configuration, I was able to receive email but not send it. I updated the settings as directed by Verizon (Port 465 and SSL) but that didn't help. Another note: when I use the recommended server assignment (incoming.verizon.net and outgoing.verzion.net), I'm not able to send or receive. I have to leave the previous assignments to receive email (incoming.yahoo.verizon.net).

With regard to security software, I disabled everything (MacAfee) after the restore from my March 2011 image and it had no effect on this issue. After I restored the original factory image,  I had no security software installed at all and I still had the problem.

When I attempt to send a message, Outlook keeps trying for what seems 20-30 seconds before it times out and gives me an error. In the past it was nearly instantaneous for small, text only email. A test message I sent to my work email over the weekend took 28-hours to get through with no intervention by me. One sent this morning took an hour. So, the configurations appear to be appropriate...I just can't reliably connect to the outgoing server.

[egrig]

UPDATE

Following this series of posts, I woke the morning of 8/27 to find that Outlook was able to immediately connect to the outbound server and send email nearly instantaneously. Suspicious that this was a one-time event, I continued sending test emails over the next 3 days with no issues. Interestingly, Outlook was not configured as recommended. Rather, the following settings were used:

incoming.yahoo.verizon.net

outgoing.yahoo.verizon.net

Incoming server: 110

Outgoing server: 25

No encryption

Unfortunately, my delight was squashed this morning as I AGAIN CANNOT SEND EMAIL. I have made absolutely no configuration changes to Outlook (2010), my operating system (Windows 7), or to anything else for that matter.

Come Verizon, help me out here. It's got to be something downstream of my PC.

[tns]

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@egrig wrote:

UPDATE

Following this series of posts, I woke the morning of 8/27 to find that Outlook was able to immediately connect to the outbound server and send email nearly instantaneously. Suspicious that this was a one-time event, I continued sending test emails over the next 3 days with no issues. Interestingly, Outlook was not configured as recommended. Rather, the following settings were used:

incoming.yahoo.verizon.net

outgoing.yahoo.verizon.net

Incoming server: 110

Outgoing server: 25

No encryption

Unfortunately, my delight was squashed this morning as I AGAIN CANNOT SEND EMAIL. I have made absolutely no configuration changes to Outlook (2010), my operating system (Windows 7), or to anything else for that matter.

Come Verizon, help me out here. It's got to be something downstream of my PC.

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Those settings probably still work from a home site.  But you are better off switching to the recomend ports and turning on the ssl encryption.  They definitely are not quaranteed to work and will not work on a portable device if you connect on a non-verizon network.

This is a peer to peer forum.  You will have to use one of the contact options listed on most pages or http://www22.verizon.com/content/contactus/

[egrig]

Thanks for the "contact us" URL. Unfortunately, it's a waste of time. As I've mentioned before, using the prescribed path to resolving this issue leads to a dead end with responses like, "looks good on our end," and/or "we do not provide 3rd party software support." I'm hopeful that a Verizon technician, perhaps one who knows what the issue is, will "leak" the solution. Based on the number of views this posting has, along with the countless other posts with similar issues, I'm not the only one with email problems. I think we're all just looking for a solution from the organization that continues to collect our monthly fee. After all, I'm paying for a service---fix it.

[tns]

Ignore the automated fixes.  It should lead you to chat and of course the standard phone numbers.  In some cases a email location is also listed, but be hard for you to use if your email is not working.

I believe you can also go to yahoo for some support, but not familiar with that support option.

Absolutely no official Tech support comes from this forum, and even if they are here they are discouraged from offering official support here.  If Verizon responds here it will be try and get you connected to the regular support, hopefully someone above the lower levels who don't seem to know how to handle such questions.

Nor sure but think this my be yahoo's self help http://help.yahoo.com/l/us/verizon/mail/yahoomail/pop/index.html

MAKE changes to the officially recommended ports etc.  Double check your Anti-Virus/Network firewall software.  If necessary go to Microsoft Outlook support for help.

[tdawg5]

2nd post here.  Finally have it working. Outlook set up sending and receiving emails now. Problem was with outgoing server name. You must acquire a Verizon Email address so the Verizon outbound server will accept the connection. I have copied all my outlook account set up properties pictures of setup panels. If anyone interested send me a pm.

[ScottGengler]

Yes Please send I have been on the phone for three days with tech department thx

[jrsosa2005]

What you did to fix the problem is not a fix at all, Having to change the settings on the computer using Outlook, either 2007 or 2010, shouldn't be the solution, I work from home sometimes and use a Laptop, other times i'm working at the office, in neither case i should have the need to change any setting of my computer for my EMAIL to go thru, this is total  ***Bleep^* , if you know what i mean.

I've looked in the router configuration/firewall to see if there was something there stoping th mail from going thru but I don't belive that to be the case, it is on their Servers that they don't allow other email acounts to go out using the FIOS connection.

Get with the program Verizon, most of us have josb and don't like sending work emails with our Home Email Address.

[armond_in_nj1]

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@jrsosa2005 wrote:

... Having to change the settings on the computer using Outlook, either 2007 or 2010, shouldn't be the solution, I work from home sometimes and use a Laptop, other times i'm working at the office, in neither case i should have the need to change any setting of my computer for my EMAIL to go thru ... it is on their Servers that they don't allow other email acounts to go out using the FIOS connection ... 

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The "solution" is to use the settings required by your ISP.  Like it or not, Verizon is in the process of a complete changeover from the older email settings to the new settings.  There are many reasons for this change, and most of those reasons are security-related.  None of the reasons have to do with annoying customers, giving subscribers a hard time, or just plain being obstinate.  For the record, I am using both Outlook 2003, and Outlook 2010, on five separate computers, as well as several Linux email applications on two additional Linux boxes.  All of these systems are operating per design, with zero issues.

Both the old and the new settings will work for a certain period of time until the changeover is complete.  Once it is complete, only the new settings will work.  The purpose of this "dual" setup is to allow users sufficient time to make the changes and be certain that they work.  Please note that this subject (and this explanation) have been the subject of perhaps several hundred separate posts on this Forum for going on two months.

I am certain that if you search this subject on these forums, and in addition become familiar with the available Verizon documentation on the subject, you will be able to achieve a successful result.  Good luck and keep us posted.

[voipman]

I have the same problem with sending emails how do I go about getting your screen shots on account settings.

[brwct8]

I was having a problem sending emails thru outlook. I recently moved and have ATT U Verse, but I still have my verizon email accounts. Noone could help me. I finally figured it out on my own and reading other problems from other people. 1st I had to log into my att.net email/user id given to me when I signed up. They use Yahoo, so I had to go to "ADD OTHER EMAIL ADDRESSES". I added the verizon adresses, whererby att sends verification emails to my verizon accts. I then had to go to the outgoing server section of my email acct settings. I had to put my logon info for ATT U Verse in the SMTP. VErything is fine now and I can send emails thru outlook.

[Friendly]

HAPPY THANKSGIVING TO YOU AND YOURS FOR 2013!!

We continue to follow this because WE CONTINUE TO HAVE PROBLEMS SENDING with our Outlook since the Verizon changes to all our accounts.

We realized it was all the versions of Outlook and spending hundreds on the newest Outlook version was not the answer.

MS told us this and they claim it is a problem with the Servers settings.

We will continue to stay subscribed to this Forum and praying that some one with find the error and correct the server settings for all of us.

In the meantime the only way we found to send a email without any errors or interruption of serves and sending is to open a Web Based email account.

If we want to reach people with out a error or have the sending in our OUTLOOK stop again and again we found the only really reliable fix is a web based email account.

I would never and don't use it for secured materials, however I can ask for individuals to contact us or me them and then share the information.

[jhayes98]

can you please send the screen captures and details.

My verizon/yahoo email stopped working a few days ago via Outlook. All webmail instances along with my android are still working as normal.

Something seemed to change on their end since i've not made any changes to my pc or outlook config.

thanks

[eljefe2]

I'm having the same basic problem being discussed in this thread but in my case the email client is Windows Live Mail.  This is the error message I get intermittently:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Subject 'Re: Your message
Server: 'smtp.verizon.net'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: SMTP
Port: 465
Secure(SSL): Yes

Operating system is Windowsy 7 (x64) SP1;  A/V and firewall:  Microsoft Securtiy Essentials; 75/35 FiOS plan and connection to Actiontec Rev I router is via Ethernet Cat 6 cable.

If I get that message I just resend.  Sometimes it takes 2 or 3 tries but eventually the message(s) will send without making any changes.

I'm keeping my fingers crossed that Verizon knows there's a problem and it working on it, or that someone here will post a solution to correct this annoyance.

[Friendly]

I have been coming here at least two months and there have been at least a hundred or more requests and Verizon clients asking and requesting help.

NOTHING HAS BEEN DONE, I WAS TOLD THIS IS NOT A VERIZON FORUM IT IS A PRIVATE ONE OF VERIZON FANS.

I have tried to contact Verizon and I know from postings many many many others have been asking Verizon for help and NOTHING HAPPENS AND NO ONE RESPONDS.

Some one at Verizon better wise up and work on this, I know in our area people are leaving Verizon. The other ISP are all offering great packages to win back customers.

People are going back because they want their email to work, that is a simple request and with Verizon it is apparently an impossible request.

[tdawg5]

Just to let you know your are not alone. I have the same issues. Did two rounds with "Tech Support" The second round tech stopped short when he realized I didn't have a Verizon email account. and was using outlook (very old version) which has worked for about 10 years for me through roadrunner to Earthlink email server. He gave me excuse number 2 (we dont support third party email programs) I went through the proccess of setting up a Verizon email just to get Outlook to work, then I can include my non verizon accounts in there as well. But even after creating a VZ email acct it still wouldnt work with outlook. So it would seem to me to be a Verizon Parochial problem. Come back to the forum if you find a solution. cheers

[carimatt21]

I am in the same boat.  This is **bleep**.  They tried to tell me that maybe outlook was bad or computer had a problem.  Less than 24hrs after my new verizon install.  Come on.  Take ownership and fix it.

[kleerob]

My outlook email has been working fine for years, now I find out they have updated their servers and I can't send email. The Verizon rep could not help me so they tried to send me to their "premium" tech dept that wants to charge to fix your problem! Unbelieveable how greedy this company is...won't even stand up and fix the problems they have created.