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RE: Whitelist Request for IP Address XXX.XXX.XXX.XXX

Proximo128
Newbie
‎02-28-2016 09:10 AM

Hi,

I'm an admin for some non-profit clubs and businesses where I host all their services.  We recently (e.g. yesterday) finished migrating the email to a new system, and new hosting provider.  This changed the IP addressing and now we're receiving bounces for at least two of our board members.  The NDR reports:

host relay.verizon.net [xxx.xx.xxx.xx]: 571 Email from xxx.xx.xx.xx is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 160228

I attempted to utilize the whitelist link provided (as I had done in the past and received the same response) and recevied: a denial response of:

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

First, it's not a dynamically assigned address.  Second, the /29 I've been assigned has proper rDNS.  Please contact me soon regarding this as I need to get it resolved as soon as possible.

Kind regards,

Patrick

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LawrenceC
Moderator Emeritus
‎02-28-2016 01:06 PM

Hi Proximo128,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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