This morning I inadvertantly deleted my email alias while futzing with my verizon configuration.
This was a big mistake as Verizon's system will not simply let you change it back. This was the alias that I use for my business. So my clients are getting emails rejected and wondering what the heck is going on. Furthermore it's printed on my business cards etc ...
So I did a couple of long sessions with support and was told by both the agent AND the supervisor that it would take 90 days for the old alias to be aged out of the system and that I could re-instate my old email alias after that.
Then I read in these forums that there was a 24-48 hour process that many of the agents didn't know about. Sure enough, I called back a third time and the agent was able to figure it out. Here's how he described it:
Alberto(12:09:48): Every company has protocols time frames or dead lines for certain processes, this particular process of re enabling the user name you mistakenly erased normally takes 90 days, why? because once it is assigned to you is your and contains your personal information, if deleted like you did, eve if it is accidentally, that personal information is put hiatus, and the name is non available until after 90 days, then becomes available again. I took a short cut by contacting a software technician, and since the erasing happened just recently, that is the reason why they were able to do so, why was this not done by any previous agent, I can not tell, I am just following procedures.
I am sorry to hear you lost your alias. I have sent you a private message to get more info from you
Hi - How are you? I have seen the issue that you reported a while ago, however I have now run into the same problem. I am in tears and was wondering what were the details to get this resolved. I am being told 6 months. On top of that, I was instructed by Verizon to actually delete the alias and start all over.
I just did this yesterday and they keep on saying 180 days. Who can take care of this for me
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