After making several calls and creating open tickets and having technicians come out to "fix" the hazard utlity box in my backyard I need to know who to contact in order to get this utlity box mounted onto the adjacent structure. THIS ISSUE NEEDS TO BE ESCULATED! It is currently dangling over my pool with wires touching the ground and my children (ages 2 & 5) have easy access to it. wires. 
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Mblaszczak,
We have closed this private case out, due to no further responses from you. Per the area manager, everything is okay now and the lines have been taken care of. Feel free to make a new post anytime you need our help.
- Jose_VZ
Start a new topic or ask questions in the open forum.
