Servers Down on Email Clients?

[merlin96]

I have Verizon Fios and use the Windows Mail client to send and receive my Verizon.net emails on my laptop.  My last email received was at 1:13 a.m. and I haven't been unable to send or receive emails this morning.  I virtual chatted with a Verizon rep after sitting on hold for nearly an hour waiting to speak with someone on the tech support line.  She confirmed my settings and then told me the client servers are down and that I can use the Verizon website for email but that Verizon needs "a few hours" to fix the problem.  Several minutes after closing the chat, I received a text with a repair ticket notification informing me of Verizon's commitment to fixing the problem by 5 p.m. on 5/23 (a bit more than a few hours).  I'm just wondering if anyone else is experiencing a problem too?  I live in the Philadelphia area.  Thanks.

[merlin96 · Accepted solution]

My email in Windows Mail is starting to work again - checking messages very slowly when I click Send/Receive but it is working and messages are coming in.  It appears that the problem is being worked on/possibly resolved, hopefully soon.

[Scoop8]

It appears that Verizon may be getting close to the fix.  Earlier, my "Send/Receive" test e-mail wasn't working (can't connect to the server, etc).

Now, I'm receiving the test message in my 'net Verizon Inbox but initially Outlook still wasn't connecting to the server to pull it into Outlook.

That just worked once for me (retrieved my test e-mail into Outlook) but the Send/Receive duration is still giving the error.

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@merlin96 wrote:

My email in Windows Mail is starting to work again - checking messages very slowly when I click Send/Receive but it is working and messages are coming in.  It appears that the problem is being worked on/possibly resolved, hopefully soon.

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Same here,  Just now pulled in a 2nd test e-mail ok but still sluggish send/receive operation.

Reminds me of the 1990's submarine movie "Crimson Tide" (Denzel Washington, Gene Hackman)

"Con, Radio.... I think she's breathing again.  We're getting really close!"

[Fergus155]

Same here in Somerset PA. Verizon email outage is on its 3rd day. Probably being fixed by same people who did Obamacare website.

[tns2]

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@Fergus155 wrote:

Same here in Somerset PA. Verizon email outage is on its 3rd day. Probably being fixed by same people who did Obamacare website.

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Servers are not down, so you have some other  problem. 

[DebbieCarterPA]

So why does this website:

http://www.websitedown.info/pop.verizon.net

say that it's down?

I HAVE started a new post about this problem, because it's not resolved for me. (I can't get in through Outlook 2010 or Android app, but webmail access is fine.)  And an online chat person checked my Outlook settings and still got the error.

Debbie

[tns2]

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@DebbieCarterPA wrote:

So why does this website:

http://www.websitedown.info/pop.verizon.net

say that it's down?

I HAVE started a new post about this problem, because it's not resolved for me. (I can't get in through Outlook 2010 or Android app, but webmail access is fine.)  And an online chat person checked my Outlook settings and still got the error.

Debbie

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The websitedown site inititates a web browser session to port 80 and waits for an OKAY.

The email servers only accept port 995 and port 465 SSL connections and pop/smtp exchanges.  The reject just about anything else.

[PekingDuck]

I have had the same issue since 5/21.  After many hours on the phone everything started working fine once I turned off Norton Internet Security today

[BigbirdPhila]

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@DebbieCarterPA wrote:

So why does this website:

http://www.websitedown.info/pop.verizon.net

say that it's down?

I HAVE started a new post about this problem, because it's not resolved for me. (I can't get in through Outlook 2010 or Android app, but webmail access is fine.)  And an online chat person checked my Outlook settings and still got the error.

Debbie

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That site is telling me it's down, too, but my email is working.  So, don't rely on that site.

Make sure your incoming mail (POP3) server is "pop.verizon.net" and you are specifying SSL protocol on port 995.  Make sure your outgoing (SMTP) server is "smtp.verizon.net" and you are specifying SSL protocol on port 465.  Finally, make sure you have spelled your account name and password properly.  Passwords are case-sensitive.

The fact that webmail is working for you doesn't prove anything.  Webmail does not use these protocols and is not using the account name & password as stored on your computer and phone.

[Tomm-info]

One would think that Verizon would mention, that not only does the email client (Oulook etc.) need to be changed, but the router settings must also be changed.

I change my router ports settings also and all of a sudden everything worked as before.

I'm using a computer. I don't know how it works with a smart phone or other.

Does the following look familiar? It's in the router settings pages. Check out  the (advanced) menu -left then "protocols".

Be careful when changing things in the router. It's like changing the registry in the computer. If you mess it up, you might need to call for repair. Write everything down first.

[Scoop8]

Thanks for the info.  I can't see your image/screencap yet, assuming that it's waiting for Mod approval.

I have the Westell A90-9100M15-10 (91OOEM)  Router but haven't changed any settings due to the recent Outlook/e-mail server issues.  Perhaps my Router had the required changes in place prior to the recent issue with the Verizon e-mail client server/interface.

I'm running Outlook 2003.  It's been working since mid-morning 05/21 (U.S. date-time) when I'm assuming Verizon fixed their server/interface issues.

Here's my Protocol screencap from my Router (most port info erased from my image file by me).

Are you referring to the 2 settings that I highlited in the screencap?

[tns2]

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@Scoop8 wrote:

Thanks for the info.  I can't see your image/screencap yet, assuming that it's waiting for Mod approval.

I have the Westell A90-9100M15-10 (91OOEM)  Router but haven't changed any settings due to the recent Outlook/e-mail server issues.  Perhaps my Router had the required changes in place prior to the recent issue with the Verizon e-mail client server/interface.

I'm running Outlook 2003.  It's been working since mid-morning 05/21 (U.S. date-time) when I'm assuming Verizon fixed their server/interface issues.

Here's my Protocol screencap from my Router (most port info erased from my image file by me).

Are you referring to the 2 settings that I highlited in the screencap?

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Not sure it would be needed but for that routher you might have to add for pop3ssl tcpany  -> 995

and smtpssl tcpany -> 465

[skrowe]

I use windows live and my email is not working either.  I changed to the new settings and it has been working for a month and now it stopped working. 

[skrowe]

I live in Baltimore Maryland

[starrin]

How about an alternative approach.  Years ago when VZ dumped USENET (Newgroups) servers, folks just shifted to the myriad of servers available, some free.  Usenet lives (and on one VZ group, they are complaining also)

Are there alternative email servers out there that folks can pick up and connect their email service to direct, so that VZ does not relay nor get in the way? 

Just askin'

       starrin

[Scoop8]

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@starrin wrote:

How about an alternative approach.  Years ago when VZ dumped USENET (Newgroups) servers, folks just shifted to the myriad of servers available, some free.  Usenet lives (and on one VZ group, they are complaining also)

Are there alternative email servers out there that folks can pick up and connect their email service to direct, so that VZ does not relay nor get in the way? 

Just askin'

       starrin

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Good idea to consider.  I've thought about setting up a Gmail account in the past as a backup email option but haven't as yet done it since my Verizon email issues have been rare.

I'm now receiving all e-mail's into my Outlook although the send/receive speed is still intermittent.  It's definitely improving as time progresses for me.

[brevoort]

Essex county NJ nothing here either.

[Scoop8]

Seems to be getting better for me slowly.  I just pulled in several email notifications from this forum (auto e-mail's when someone posts here). 

It's still slow but working as of this moment.

[YankeeDoodle1]

Problem now appears resolved.

[maryb20121]

i still can't get my email and I can't log on via the internet with my password.  Are you all sure it is resolved? 

[georgeny1]

Mine resolved in Westchester County NY.

George in NY

[merlin96]

Yes fully resolved here in Philly.