Two months ago, I contacted Verizon to discuss the fact that my FiOS internet and cable bill had ballooned by 56% in one month. I understand the effects of promo period ends and the like, but this should not have been one of those situations.
Initially, I spoke with an agent who was quick to offer me a new "contract deal" that would have actually raised the already bloated monthly charge by another $10. I respectfully demurred and arranged for cancelation of service scheduled for the following week (thus allowing me the chance to arrange for alternative services).
The following day, I received an email from Verizon with the subject line "Stay With Verizon". The email presented an offer of $25 off my current rate for the next 12 months. I figured I'd give them another chance and accepted the offer, clicking through the requisite links to complete the agreement.
TWO MONTHS LATER AND MY BILL IS EXACTLY THE SAME.
Is this textbook bait-and-switch? I can't find a viable route to any other conclusion.
Customers BEWARE!!!
Hi joshuavalocchi,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
