Unable to pay bill online. Account number not matching records. Do I have a new account number

tarkey
Newbie
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dhlunar
Enthusiast - Level 3

I do autopay.  However, I have been trying to make adjustments to my account over the last week and can't online, and the customer service representatives can't access my account.  The last agent said he could see my latest bill, but couldn't access it to make changes.

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joset1
Newbie

yes I would like to use an other one.

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