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VERIZON CONNECTIONS DISCOUNT

NOTSATISFIED11
Enthusiast - Level 1
‎08-18-2017 06:55 AM

Could not be more dissatisfied.  I qualify for the discount, however, cannot fill out the form and there is not one single person employed at Verizon who can assist.  It's very misleading and unscrupulous to offer a discount knowing the customer cannot actually get the discount.  I'm four days into this problem with no resolution in sight.  The fact that the Verizon Connection site is managed by a third party is a further disgrace.  There's no one there to talk to.  What a scam Verizon has going.  As I write, I am calling once again knowing full well there will be no resolution.  I'm on hold for a rep, going on 22 minutes, another disgrace.  I will be writing a presidential complaint as soon as I'm done with this post.

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CRobGauth
Community Leader
Community Leader
‎08-18-2017 07:10 AM

Are you talking about the discount verification form?

I just filled it out no problem.
Are you getting an error?

If so, what is the error?

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NOTSATISFIED11
Enthusiast - Level 1
In response to CRobGauth
‎08-18-2017 07:37 AM

No error message.

I just filed a complaint with the Executive CEO.

This is a ridiculoushttp://www.verizon.com/about/our-company/executive-bios

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terryc121
Newbie
In response to CRobGauth
‎08-10-2018 08:10 AM

Apparently you have to be a Verizon employee to get the Veterans discount because there is no other way to login.

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regiej192
Newbie
‎01-18-2018 06:46 PM

I would like to receive my receive verizon connection discount

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CRobGauth
Community Leader
Community Leader
In response to regiej192
‎01-19-2018 11:16 AM

This is a peer to peer support forum.

Have you followed the process to sign up and get the discount?

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bubbagump1
Newbie
In response to CRobGauth
‎02-26-2018 05:55 PM

i have been trying for two weeks, no one at verizon knows how to assist - i/my company qualifies, i dont have a company email address - it says to send paystub blanked out - but they dont know where to send it to - they dont know how we can upload it.  

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kh-gary
Moderator Emeritus
In response to bubbagump1
‎02-26-2018 07:39 PM
This issue has been escalated to a Verizon agent.
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bubbagump1
Newbie
In response to regiej192
‎02-26-2018 06:01 PM

me too , verizon employees do not know how to help get it tho.

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bubbagump1
Newbie
‎02-26-2018 06:00 PM

two weeks, four hours on hold/disconnected etc - verizon telling me verizon.com/connections to get the discount. in a chat on that site - for help - said they would have someone contact me to tell me where to send/fax my paystub; no one calls - no one on phone knows how to apply discount - where to send stub, no one>  really???  sad sad sad - i just reupped my contract for another 2 - i dont think so.....my company/i quality for this 10$ discount - but no one knows how to help you.  disgrace!

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sadkitty
Enthusiast - Level 1
‎10-14-2018 07:39 PM

I am equally dissatisfied! I have applied several times for a city/ govt. employee discount and the website sends you around in circles! Everyone I have spoken to at  Verizon says they are unable to help me !  There is nothing they can do! How ridiculous! I wasted hours trying to apply for this discount! Very deceptive and dishonest!

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LawrenceC
Moderator Emeritus
In response to sadkitty
‎10-14-2018 07:50 PM

Hi sadkitty,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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BluSerene1
Newbie
In response to sadkitty
‎12-18-2018 02:23 PM

I have tried several times to sign up for the MD state government discount through the website.  But when the link is sent to my work email, that link simply sends me back to my account page.  Verizon customer service is unable to assist and tried to connect me to Verizon Connections, but no one answered after 25 minutes.  It seems that something is either wrong with the website, or that the wrong link is sent to sign up for the program.  This is extremely frustrating, as I've been trying to sign up since Friday and the discount is the only thing that makes it worthwhile to switch from my current provider.

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LawrenceC
Moderator Emeritus
In response to BluSerene1
‎12-18-2018 04:13 PM

Hi BluSerene,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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oldman631
Newbie
‎11-05-2018 01:44 PM

how do I get a discount?   The Rep i talk too sent me to this page to save on my Fios bill

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KH-OrnEsh1
Moderator Emeritus
‎04-05-2019 08:21 AM

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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