Verizon FiOS Early Termination Fee and Very Poor Customer Service

[rtwohig]

I posted this as a reply to an earlier thread... but think it deserves a little more attention....  please read.  Thank you.

Re: Verizon FiOS Early Termination Fee -- Salesman AND Manager lied

‎08-09-201402:03 PM

This is one organization that I will never do business with agan. You live and learn these days!!  They are insisting on charging me the early termination fee of $110.00 even though Verizon DOES NOT offer service in the area I am moving to this August.  My conversation with them today started like this:........ I asked if they had service at my new residential address. They indicating they did not and then I was immediately transferred  to their "disconnect" department.   In this "disconnect" department.....  I was told I would have to pay that termination fee anyway regardless of the fact that Verizon does not offer service in that area.  This was stated per someone named "Jay" representing Verizon....  This Jay  would NOT even consider waiving the termination fee at all...  so I asked to speak with his supervisor and got some complete jackass named Freddy who also  tells me I must take the HD Set Top boxes to a "corporate" UPS location and that they will not waive my termination fee just because??   So I asked for his last name... which he did not give me... but did give what he said was his employee ID number.  ( who really knows if that was a legitimate ID number anyway)  So why is it that  they would not  be willing to waive the fee??  For me ...it  is simple to explain..... Because I complained about  it.... that is why!!   Verizon is very wrong here and this "Freddy" character should be immediately fired.  The company's customer service  does need an immediate overhaul....  and this Freddy  guy is playing with the good name of what once was a very reputable company.   However... now.... because Verizon  have no legimate process for immediate or quick complaint resolutions,  they are  quickly becoming a company that many people do not want to do business with anymore.  I had a similar experience with  Verizon Wireless as well;  when I cancelled their service earlier this year..... It is not that the fee that bugs me so much.... even though it makes little sense......It is Verizon's lack of professional customer service and the questionable ethics of many of this company's representatives that has left such a distaste that I will never do business with them anymore.  Just my 2 cents... for what it might be worth.

[rtwohig]

This is one organization that I will never do business with agan. You live and learn these days!!  They are insisting on charging me the early termination fee of $110.00 even though Verizon DOES NOT offer service in the area I am moving to this August.  My conversation with them today started like this:........ I asked if they had service at my new residential address. They indicating they did not and then I was immediately transferred  to their "disconnect" department.   In this "disconnect" department.....  I was told I would have to pay that termination fee anyway regardless of the fact that Verizon does not offer service in that area.  This was stated per someone named "Jay" representing Verizon....  This Jay  would NOT even consider waiving the termination fee at all...  so I asked to speak with his supervisor and got some complete jackass named Freddy who also  tells me I must take the HD Set Top boxes to a "corporate" UPS location and that they will not waive my termination fee just because??   So I asked for his last name... which he did not give me... but did give what he said was his employee ID number.  ( who really knows if that was a legitimate ID number anyway)  So why is it that  they would not  be willing to waive the fee??  For me ...it  is simple to explain..... Because I complained about  it.... that is why!!   Verizon is very wrong here and this "Freddy" character should be immediately fired.  The company's customer service  does need an immediate overhaul....  and this Freddy  guy is playing with the good name of what once was a very reputable company.   However... now.... because Verizon  have no legimate process for immediate or quick complaint resolutions,  they are  quickly becoming a company that many people do not want to do business with anymore.  I had a similar experience with  Verizon Wireless as well;  when I cancelled their service earlier this year..... It is not that the fee that bugs me so much.... even though it makes little sense......It is Verizon's lack of professional customer service and the questionable ethics of many of this company's representatives that has left such a distaste that I will never do business with them anymore.  Just my 2 cents... for what it might be worth.

[LawrenceC]

Hi rtwohig,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

We apologize for the trouble,

We have closed your private support case. If you have any other troubles with Verizon related services please let us know by creating a new post.

Thank you,

^Matthew

[Kevin4423]

I called tonight to cancel my service and they said I was still under contract 34 months after I signed a 2 year contact. They would not allow me to talk to a manger. Terrible customer service. I went to email the elite email address and it looks to be no longer active. Please help!!!!!!!!!!!!!!!!

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.